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Our aims

We aim to monitor and develop our services in response to the needs of users, members and the wider sector. The face of help-services and user communication is constantly changing and evolving through technology and other factors within society.


We are committed to service excellence for our users and members. We build frameworks of best practice to support our members to deliver, develop and sustain effective help-services.


We support our members in their aim to offer choice in how their users can access their services.


We strive to build our own, and our members’ capacity by ensuring we maintain appropriate competencies and robust resource management.


We seek to ensure services are readily and feely available across the diverse needs of our members and their users.


We work within a sound governance framework to ensure the interests of our members and their callers are safeguarded at all times.

Helplines Partnership’s core values have been developed to guide the way we want to work, manage our business, and deliver our services. They provide the foundation for our staff when responding to members, users, partners and stakeholders.