Member Vacancies

Our Members' Vacancies

Helpline Advisor

Job title: Helpline Advisor (multiple positions)

Location: Shoreham/Haywards Heath/Crawley some flexibility for other locations, homeworking and hybrid will be considered

Hours: 37 hours per week

Salary: C£23,000 pro rata (dependant on experience)

Contract type: 12 months Fixed Term contract with potential to extend

Closing Date: 18 September 2022 (we reserve the right to close the role early, so we recommend early applications)

Job outline: We are excited to be expanding our advice team in a number of projects and looking for enthusiastic, professional and driven people to join us in delivering advice and information to the public.

You will work on projects including food bank access and specialist lines for people to claim universal credit, as well as our generalist service. Our helpline advisors not only work on phones but also webchat and email so that we can reach everyone.

You will need good research and digital skills, motivated and have resilience to support as many people as you can whilst maintaining quality.