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Annual Conference and Helpline Awards Ceremony 2022

Annual Conference and Helpline Awards Ceremony

Resilience, Reconnecting and Recognition

*New date - 26 January 2023*

*Bookings now closed*

Thank you for your interest in our Annual Conference and Helpline Awards. We have now stopped taking bookings, but hope you can join us at next year's event.

This year we are delighted to be holding our Annual Conference and Helpline Awards Ceremony at the Crowne Plaza in Birmingham.

The theme of this year's event will be Resilience, Reconnecting and Recognition.

This event will feature the following sessions:

  • Keynote Speaker - Vikie Shanks, speaker, author and campaigner
  • Member speaker Tanisha Jnagel from Respect
  • Panel discussion - Voice Over Internet Protocol, featuring segments from Call Handling, Your Co-op and BT
  • Four seminars:


'Promoting wellbeing within healthy boundaries'
Stella Pearson - Trainer and Consultant at Helplines Partnership

'The Big Research Project'
Sam Bromiley - Policy & External Affairs Manager at Helplines Partnership
and Elizabeth Rimmer - CEO of LawCare and Trustee at Helplines Partnership

'Resilient fundraising in a changing world'
Leah Selinger: Selinger Consultants and Senior Consultant at NCVO

'Hybrid working and wellbeing for helpline staff'
Emma Slaven: Senior Adviser and Mental Health Lead at Acas

The full programme can be downloaded below:


Member Fee - £149+VAT

Non Member Fee - £199+VAT

Helpline Community Subscription Fee - £159+VAT

Book 3 places and receive 10% off overall fee OR one free additional place - email membership@helplines.org to make a booking that claims this offer.

Please note, this offer cannot be used in conjunction with any other / subsequent annual conference rewards. All four bookings must be made on the same day.

Cancellation Policy

  • No refunds will be made for any cancellations however, you may transfer your place to an alternative attendee free of charge.
  • Cancellations must be in writing and emailed to: membership@helplines.org
  • If Helplines Partnership cancels the event we will let you know as soon as possible and issue a full refund. Helplines Partnership is not responsible for travel tickets booked in advance or any other costs.
  • In the event of postponement, we will automatically register you onto the new date of the event in question. We will issue a full refund to those unable to attend the re-scheduled date.