addarrow-downarrow-leftarrow-rightarrow-upcanceldowndownloademailIcons / Social / Facebookfilterhome Icons / Social / Instagram info left Icons / Social / LinkedInmenuremoverightsearchtagtranslateIcons / Social / Twitterup Icons / Social / YouTube user calendar location hide show close dashboard

Annual Conference and Helpline Awards Ceremony 2023

Annual Conference and Helpline Awards Ceremony

Futureproofing for helplines: keeping ahead of the curve

Help Lines (38).jpg

This year's conference theme was 'Futureproofing for helplines: keeping ahead of the curve'. Facing more technical updates, working patterns and operational or safeguarding requirements than ever before, helplines across the UK are looking to the future to ensure their service remains sustainable.

During our conference, we ran a series of seminars, workshops and other talks to explore these areas and give robust advice and support across the challenges futureproofing can create.

HelpLines (205).jpg

An important part of our conference every year is when we recognise the exceptional work being done by individuals and teams across the helpline sector. We had a great time celebrating the winners and runners up who make a difference in lives every day.

Helpline of the Year Award

Winner - Epilepsy Action

Runner up - Refuge National Domestic Abuse Helpline

Lifetime Service Award

Winner - Diane Wallace, Epilepsy Action

Runner up - Lydia Okroj, Scotland's Domestic Abuse and Forced Marriage Helpline

Mentor of the Year Award

Winner - Carol Gosal, Sahayak Asian line, Rethink

Runners up - David Thornton, Epilepsy Action, and Anne Brooks, Safeline

Employee of the Year Award

Winner - Jo Thurston, Parent Talk, Action for Children

Runner up - Steph Weatherley, The Migraine Trust

Innovation and Futureproofing Award

Winner - Stop Hate UK, 24/7 Start Safe Street Harassment App

Runner up - Parent Talk, Action for Children Geo-targeting Functionality

Volunteer of the Year Award

Winner - Olga Kovalova, Barnardo's Ukrainian Support Helpline

Runner up - Zoe Layton, Rethink

Staff Well-being Award

Winner - Barnardos

Runner up - Marie Curie Support Line

At our AGM we also launched our latest Annual Review which covers our highlights from 2022/23.

We are already thinking ahead to our 2024 AGM and Annual Conference. We will post more information about the event and the early bird discount on here very soon.

Last year's Annual Conference