Annual Conference and Helpline Awards Ceremony 2023
Annual Conference and Helpline Awards Ceremony
Futureproofing for helplines: keeping ahead of the curve
This year's conference theme was 'Futureproofing for helplines: keeping ahead of the curve'. Facing more technical updates, working patterns and operational or safeguarding requirements than ever before, helplines across the UK are looking to the future to ensure their service remains sustainable.
During our conference, we ran a series of seminars, workshops and other talks to explore these areas and give robust advice and support across the challenges futureproofing can create.
An important part of our conference every year is when we recognise the exceptional work being done by individuals and teams across the helpline sector. We had a great time celebrating the winners and runners up who make a difference in lives every day.
Helpline of the Year Award
Winner - Epilepsy Action
Runner up - Refuge National Domestic Abuse Helpline
Lifetime Service Award
Winner - Diane Wallace, Epilepsy Action
Runner up - Lydia Okroj, Scotland's Domestic Abuse and Forced Marriage Helpline
Mentor of the Year Award
Winner - Carol Gosal, Sahayak Asian line, Rethink
Runners up - David Thornton, Epilepsy Action, and Anne Brooks, Safeline
Employee of the Year Award
Winner - Jo Thurston, Parent Talk, Action for Children
Runner up - Steph Weatherley, The Migraine Trust
Innovation and Futureproofing Award
Winner - Stop Hate UK, 24/7 Start Safe Street Harassment App
Runner up - Parent Talk, Action for Children Geo-targeting Functionality
Volunteer of the Year Award
Winner - Olga Kovalova, Barnardo's Ukrainian Support Helpline
Runner up - Zoe Layton, Rethink
Staff Well-being Award
Winner - Barnardos
Runner up - Marie Curie Support Line
At our AGM we also launched our latest Annual Review which covers our highlights from 2022/23.
We are already thinking ahead to our 2024 AGM and Annual Conference. We will post more information about the event and the early bird discount on here very soon.