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Annual Conference and Helpline Awards Ceremony 2023

Annual Conference and Helpline Awards Ceremony

Futureproofing for helplines: keeping ahead of the curve

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This year's conference theme is 'Futureproofing for helplines: keeping ahead of the curve'. Facing more technical updates, working patterns and operational or safeguarding requirements than ever before, helplines across the UK are looking to the future to ensure their service remains sustainable.

During our conference, we will run a series of seminars, workshops and other talks to explore these areas and give robust advice and support across the challenges futureproofing can create. These events will be announced over the coming months, and we're excited to offer a diverse and interesting programme.

Keynote speaker

Award-winning performer, writer, presenter, and broadcast journalist Juliette Burton.

"Burton's knockout show drips with charm - it's a joyous request for a kinder world" - The Times

"Burton shows the world it's cool to be kind" - Sunday Mail

Member Showcase speaker

Owen Young - Senior Operations Manager at GamCare


Crowne Plaza Hotel

Central Square,

Holliday St,


B1 1HH


Member fee £156+VAT

Non-member fee £208+VAT

Helpline Community subscription fee £166+VAT

Earlybird fees

Book in May and receive 10% off booking (see above)

Last year's Annual Conference