Helpline Awards 2022

For our first in-person Helpline Awards since 2019, we are joined by four fantastic judges and have created a brand-new award to honour a particularly challenging recent years many helplines have experienced.

The four awards are:

Helpline of the Year Award – This award will be given to a helpline whose commitment to best practice, dedication to service users, and thriving, organised internal teams and processes left them delivering a first-class service over the last two years.
Employee of the Year Award – This award is aimed at an outstanding employee whose commitment to their role, their helpline and its service users, as well as their organisation as a whole over the last two years sees them as an invaluable part of their team and somebody who deserves real recognition and thanks.
Volunteer of the Year Award - This award will be presented to a volunteer at a helpline organisation who has gone above and beyond to provide a fantastic service within their role, and has helped their organisation deliver a better overall offering in the last two years.
Resilience in the Face of Adversity Award – This award is new for 2022, and will be given to an organisation who has managed to deliver a phenomenal service despite being faced with numerous challenges since 2020.

Judging panel

We're lucky to be joined by four fantastic judges this year.

Akiko Hart - National Survivor User Network

Terri Farrier - BT

Angela Claxton - Azets Accountants and Business Advisory

Peter Chidwick - Former Joint CEO of Helplines Partnership

Terms and conditions

Please read the Terms and Conditions when making a nomination.