Helpline Awards 2022

For our first in-person Helpline Awards since 2019, we are joined by four fantastic judges and have created a brand-new award to honour a particularly challenging recent years many helplines have experienced.

The four awards are:

Helpline of the Year Award – This award will be given to a helpline whose commitment to best practice, dedication to service users, and thriving, organised internal teams and processes left them delivering a first-class service over the last two years.

Shortlisted helplines: Anxiety UK, GamCare, Safeline, Carers First, Live Fear Free – Welsh Women’s Aid, Refuge – 24-hour National Domestic Abuse Helpline, Staffordshire Mental Health Helpline, Papyrus, Parent talk/Action for Children, Citizen’s Advice Scotland

Employee of the Year Award – This award is aimed at an outstanding employee whose commitment to their role, their helpline and its service users, as well as their organisation as a whole over the last two years sees them as an invaluable part of their team and somebody who deserves real recognition and thanks.

Shortlisted helpline employees: Brigette Fly – Marie Curie Support Line, David Williams – Marie Curie Support Line, Jay Routh – PACT, Carole Morgan – Lifeline (powered by Lifecraft), Julie Grigi – MS Society, Sarah Hamilton – Ehlers-Danlos Support, Janice Laverick - Rethink Gloucestershire Self Harm Helpline, Helen Burns – Hopeline UK (Papyrus)

Volunteer of the Year Award - This award will be presented to a volunteer at a helpline organisation who has gone above and beyond to provide a fantastic service within their role, and has helped their organisation deliver a better overall offering in the last two years.

Shortlisted helpline volunteers: Amy Lo – Chinese Community Wellbeing Society, Families Need Fathers – Joyce Brown, SOS – Heather Scott, SOS – Yvette Greenway-Mansfield, SOS – Danielle Tudor

Resilience in the Face of Adversity Award – This award is new for 2022, and will be given to an organisation who has managed to deliver a phenomenal service despite being faced with numerous challenges since 2020.

Shortlisted helplines: MS Society Helpline, Citizen’s Advice Scotland, Lifeline (powered by Lifecraft), Black Country 24/7 Helpline – Rethink Mental Illness, Anxiety UK, SNAP, Live Fear Free Helpline - Welsh Women’s Aid, Mind Infoline, SOS Silence of Suicide

Judging panel

We're lucky to have had four fantastic independent judges on our judging panel this year:

Akiko Hart - National Survivor User Network

Terri Farrier - BT

Angela Claxton - Azets Accountants and Business Advisory

Peter Chidwick - Former Joint CEO of Helplines Partnership

Terms and conditions

Please read the Terms and Conditions for the Awards.