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Five benefits of becoming a Helplines Partnership member

Five benefits of becoming a Helplines Partnership member

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With over 300 members, we are a popular and trusted organisation when it comes to helpline management and best practice.

In fact, as a member of Helplines Partnership, you belong to the only organisation dedicated to representing, supporting and developing the helpline sector. With this come a whole host of benefits for you and your organisation.

Here are five of the main benefits of becoming a Helplines Partnership member:

1) Regular virtual and in-person events

Our members can enjoy a monthly Member Space virtual event, with webinar, member speaker and networking opportunities, as well as other events throughout the year such as the Annual Conference, AGM and Helpline Awards ceremony.

2) Rewards on training, Helplines Standard and other services

Membership with Helplines Partnership means savings on training courses, Helplines Standard applications, advertising job vacancies within our network and much, much more.

3) On-hand support with issues or queries regarding your helpline

Our experienced team of helpline specialists have spent years managing, advising and working on helplines and we can assist with any aspect of helpline-related work, from telecoms queries, to best-practice processes for volunteer management and call handling.

4) Promotion of your helpline in our Find a Helpline directory

Our Find a Helpline directory is visited thousands of times each year, and for those helplines whose numbers are included, this means great visibility for their service and reaching potential new service users and organisations.

5) Being part of a community of helpline organisations

Becoming a member means you are a part of a huge community of helpline organisations, whose questions, best-practice guidance and opportunities are made available for all to see. By becoming a part of this community, your organisation will benefit from raised awareness, and an invaluable network of contacts.


At Helplines Partnership, have been committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing for over 20 years. We champion the interests of our members and help them to build sustainability and deliver the best service they can for their users.