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Helplines Partnership joined by Word360 as a trusted supplier for interpreting services

Helplines Partnership joined by Word360 as a trusted supplier for interpreting services

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Earlier in 2022, we were pleased to add Word360 to our roster of trusted suppliers. Word360 provide real-time and scheduled interpreting for in-person, over the phone and remote video conferencing, as well as wider translation and accessibility services. The team is made up of interpreters who collectively specialise in a staggering 350 languages and dialects including British Sign Language, which we know will provide real benefits to our member organisations.

Indeed it's partnerships like Word360, who join our existing interpreting supplier LanguageLine, that we place great emphasis on here at Helplines Partnership, as we work to continually deliver the best service possible to our member organisations.

Laura Dowswell of Helplines Partnership said, "HLP is delighted to introduce Word 360 a translation and interpreting organisation. Their organisation values and ethos align with HLP’s and all their interpreters are mental health trained which will be a real benefit to service users, something that HLP places great importance on.

As one of HLP’s new trusted suppliers members will have more choice when it comes to choosing an interpreting provider. They offer a pay as you go service with no set up fees, so you only pay for the interpreter minutes used and they offer competitive pricing. Interpreters can be accessed on demand or pre-booked, and they work with organisations such as the NHS, BBC and Open University, with over 29 years of servoce provision under their belt."

We are pleased to foster this new relationship with Word360, after they were named Best Global Translation & Interpretation Services Agency 2022 at the Business Elite Awards, along with holding a number of other accolades and awards in recent years.

Kavita Parmar, Co-Founder of Word360 said, "We're delighted to be working with the Helplines Partnership to support their members in providing equitable access to service users. No one should feel like their voice isn't being heard, so our technologies and systems provide instant access 24 hours a day to over 350 languages via our national network of professional interpreters.

"All of our interpreters have enhanced DBS checks as standard with sector specialist experience, from mental health training through to crisis management. We're also excited to be introducing our Accessibility Toolkit that enables members to review their inclusivity needs and offer more equitable access through our range of services supporting those with spoken and non-spoken communication barriers."


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No one should feel like their voice isn't being heard, so our technologies and systems provide instant access 24 hours a day to over 350 languages via our national network of professional interpreters. Kavita Parmar - Co-Founder of Word360


Find out more

If you are interested in finding out more about our Trusted Suppliers, or specifically about our interpreting and translation services, please visit our website.


At Helplines Partnership, have been committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing for over 20 years. We champion the interests of our members and help them to build sustainability and deliver the best service they can for their users.