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HLP's Responding to Suicidal Callers training course earns CPD accreditation

HLP's Responding to Suicidal Callers training course earns CPD accreditation

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Helplines Partnership's Responding to Suicidal Callers training course recently gained CPD accreditation; a fantastic outcome for the trainers delivering the sessions and the wider organisation.

At a time when helplines across the country have been inundated with vulnerable callers, this accreditation really bolsters the importance of training like this for helpline staff.

The course, which focuses on equipping helpline staff and volunteers with the right processes and knowledge to adequately support suicidal callers, is a popular choice with organisations including Age Cymru, Pain Concern, Hospitality Action and Birmingham Mind attending previous sessions, providing positive feedback.

An attendee from Pain Concern spoke highly about the course -"Really enjoyable session despite the seriousness of the topic, and the trainer facilitated the session very well."

Families Outside were also really pleased with the training - "I went into the training hoping to increase my confidence in responding to suicidal callers and picking up some helpful tips and techniques. The course has absolutely helped me in doing this, and I feel more equipped to handle these calls now. I would highly recommend this training to anyone working on a helpline. The trainer was very insightful and great at engaging the group in discussions and feedback."

The course is aimed at frontline staff and service managers looking to build upon their knowledge and confidence in this subject, with attendees coming away with greater awareness alongside practical skills and actions to take back to their helpline.

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I would highly recommend this course to anyone working on a helpline - I feel more equipped to handle these calls now. Families Outside

Christian Murphy is a trainer at Helplines Partnership - "I’ve been delivering Helplines Partnership’s Responding to Suicidal Callers training for about 18 months now. It’s always well received, and I think that’s because it’s got something for all experience levels.

"Everyone that takes part comes away from the day with a greater understanding of the subject, more knowledge on the best ways to respond and hopefully with more confidence in dealing with service users in crisis. With the challenges that many people are facing currently, there has never been a better time to upskill staff and volunteers who have direct contact with service users."

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With the challenges that many people are facing currently, there has never been a better time to upskill staff and volunteers who have direct contact with service users. Christian Murphy - Trainer at Helplines Partnership


Find out more

If you are interested in booking yourself or your team onto this course, please visit our website below.


At Helplines Partnership, we have been committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing for over 20 years. We champion the interests of our members and help them to build sustainability and deliver the best service they can for their users.