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News & Blog

News & Blog

Keep up to date with what we are doing at Helplines Partnership and news related to the Helplines sector.

Celebrating Volunteering- National Volunteers Week June 2021 by Gemma Khairi

Volunteering epitomises everything that is good about humanity. Individuals who manage and juggle their responsibilities whilst looking to give and help others goes unnoticed. This past year we were reminded about the good in people, how warm and selfless they can be in times of great uncertainty.

Regenerate, Restore and Reconnect by Gemma Khairi

In a year where there has been so much loss and change to our freedoms, nature has taken the opportunity to offer hope and show us the way to regenerate, restore and reconnect. Where communities became isolated and human connection decreased, we saw a shift in mental health to a new level.

National Emergencies Trust Coronavirus Appeal by CEO Paula Ojok

Between April 2020 and April 2021, the National Emergencies Trust: https://nationalemergenciestrust.org.uk/ raised £97m to support the local and national response to the pandemic by voluntary and community organisations across the UK. Most of these funds were allocated to local Community Foundations to support local responses.

A small conversation can make a big difference

It's Time to Talk Day today, which is an opportunity to get the whole nation talking about mental health. This year’s theme is ‘the power of small', because a small conversation about mental health has the power to make a big difference. We know, from our members, that many of them have seen an increase in the number of contacts to their service where mental health is mentioned or is involved.

Bank Workers Charity

We talked to our member, The Bank Workers Charity (BWC) to learn more about the organisation, what they do and the difference they have made to people’s lives.

Support available for veterans and armed forces personnel

We talked to The Association of Charitable Organisations (ACO), the UK umbrella body representing charities that give grants to individuals, to learn more about how their members have helped armed forces personnel, veterans and their families and how to signpost people contacting your helpline to access their support.

GlobalARRK: Together we can support stuck parents

Our member, GlobalARRK, is the only charity that specialises in supporting stuck parents worldwide. They talked to us about their work and the support they provide.

Five-year helpline upgrade in five months

At this year’s Helplines Partnership AGM, our first-ever virtual AGM, we heard from Lydia Okroj and Zara Gilmour, in our member showcase. They shared how, as Scotland’s Domestic Abuse and Forced Marriage Helpline they have responded to the pandemic, brought in huge helpline infrastructure changes and support their staff team’s wellbeing.

Safeguarding, lockdown and helplines

Helplines Partnership’s Director of Operations, Gemma Khairi talks about safeguarding, what it means for helplines and how now as many face-to-face services are suspended it is even more important to be alert.

Trustees’ Week – meet the Helplines Partnership Trustees

Trustee week recognises and celebrates the key role that trustees play in the governance and leadership of charities, volunteering their time and working together to lead the organisation and decide how it is run.

Who would change a charity’s name in a pandemic?

We talked Terri McDonald, CEO of our member PostScript360 about their service, bringing in planned changes while operating under the constraints of a global pandemic and about the support they offer.

Make the most of your data with free statistical help

The Royal Statistical Society’s Statisticians for Society programme connects third sector organisations with professional statisticians who can provide expert help with collecting, analysing and presenting data.

10 things I've learned about working with volunteers during Covid-19

Starting any new job can be daunting but taking up a new position, while the county is in lockdown, adds a whole new level of complexity. We talked to Clare Derry, Helpline Volunteer Coordinator, at our member Refuge about her work for the National Domestic Abuse Helpline (NDAH), a role she started in April 2020. She shares what she has learned.

Safer Ageing - Stopping Abuse

October 1 marks International Day of Older Persons. We spoke to our member Hourglass to find out more about their work and the support they offer older people.

Helplines Partnership co-host Charity Hour

Every Wednesday night, between 8 – 9pm on Twitter people come together to talk about all things charity for #CharityHour.

The impact of Covid-19 on helplines – April to June 2020

Over the past three months, from April to June, we have asked Helplines Partnership members about the impact of Covid-19 on their organisation and service. We've produced a short summary report with some of the qualitative and quantitative data we've gathered over the last three months.

A New Social Contract for a mentally healthier society

We’re proud to be part of a major coalition that has written to the Prime Minister, Boris Johnson, calling on the government to work with us to establish a Mental Health Renewal plan in response to Covid19.

Antibiotic Research UK – Together we can save modern medicine

We talked to our member Antibiotic Research UK to find out more about their work, the importance of effective antibiotics that work, the danger and implications of antibiotic resistance and the support they offer people through the charity’s helpline.

Safeguarding for helplines – toolkit and tips

As organisations have had to change and adapt, swapping face to face services for online and over the phone, in the face of Coronavirus the need for safeguarding is more important than ever.

Homeworking for helplines – toolkit and tips

Many helplines, befriending and listening services are now having to work remotely, a change that’s had to be made quickly in response to the Corona Virus. Helpline teams, helpline volunteers and helpline managers have had to move from being office-based and surrounded by the other members of their team to working alone and at home.

“Don’t make a mountain out of a molehill…” - Melanoma Awareness Month

May is Melanoma Awareness month and our member, Melanoma Focus, talk about the support, advice and information their helpline can offer and the importance of talking to your GP if you are worried about a mole or lesion.

Helplines Partnership in action – members supporting members introducing webchat on a women’s aid helpline

One of the benefits of Helplines Partnership membership is being able to tap into the knowledge and experience of your fellow members. We know from members how much they appreciate being able to draw on the knowledge and learn from the experiences of their fellow members and support one another.

Setting up a help or support line in response to coronavirus

Many organisations, parish councils and other community response teams are looking at how they can best support people during the coronavirus pandemic. Different groups are thinking about setting up a help or support line to provide a direct response to their local communities.

Coronavirus Message from Paula Ojok, CEO at Helplines Partnership

Coronavirus – Helplines supporting each other. Increased pressures are being placed on the helpline sector due to the coronavirus. It’s clear, that over the coming weeks our working and home-life practices will be changing. The government advises that people need to start working from home if they possibly can.

AI and Machine Learning for Helplines

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service’s contact channels.

Real Talk – Conversations that save lives

We were joined at our 2019 Conference by Stella Comber and Alex Harvey, from Grassroots, who hosted the seminar ‘Reducing the numbers – Real Talk – suicide prevention awareness’. In the final of a series of blog posts from the day we explore the topic and discussions that took place in the seminar session.

Strength in Numbers – Reflecting on Helplines Partnership Annual Conference 2019

It was fantastic to see so many members at our Conference on 6 November in Birmingham. The day was an opportunity to celebrate with all the organisations and individuals who won awards, learn from our seminar hosts and guest speakers and recognise and reflect on the incredibly valuable services that helplines deliver.

Helpline Awards - Helpline Employee of the Year 2019

We spoke to Pat McBride, winner of the 2019 Helpline Employee of the Year Award about what winning means and the work of The Pituitary Foundation.