Strength in Numbers – Reflecting on Helplines Partnership Annual Conference 2019
It was fantastic to see so many members at our Conference on 6 November in Birmingham.
The day was an opportunity to celebrate with all the organisations and individuals who won awards, learn from our seminar hosts and guest speakers and recognise and reflect on the incredibly valuable services that helplines deliver.
If you couldn’t attend you can still learn from the day.
We’ve been publishing a series of blogs, based on the topics covered at this year’s event and you can watch a short video from the day.
BUILDING AWARENESS OF YOUR ORGANISATION
We were joined by a panel of three speakers covering topics as diverse as recognising the value of small charities, delivering online support services and national action lines.
- Lloyds Bank Foundation’s Caroline Howe shared some of the foundation’s work with small charities and the value of keeping it local.
- Chlöe Morton, from The Mix, shared how they approach engaging with their audience through digital channels.
- Keith Jones talked about the history and role of BBC Action Lines and how BBC editorial guidelines inform which organisations can and can’t feature on the Action Lines.
LEARNING FROM THE EXPERTS IN SIX SEMINAR SESSIONS
Our six seminar sessions covered topics from fundraising to commissioning with plenty of practical ideas and tips to take away and put in to practice.
- Ruth Robertson, from The King’s Fund, talked about the changes that have taken place in the NHS commissioning landscape and shared suggestions for better working relationships with commissioners.
- Charities Aid Foundation’s Heather McLoughlin explored fundraising in the UK, finding funding and the importance of evidencing your impact.
- Steve Hawkes, from The Developer Society, got participants thinking about helpline tech, data and developers.
- Grassroots’ Stella Comber and Alex Harvey talked about the importance of using healthy language to encourage and enable people to talk openly and break the stigma surrounding suicide.
- Sarah Merrington, from The Association of Volunteer Managers, shared five tips for volunteer recruitment, retention and succession planning.
- Our own session, hosted by Mega Arumugam, explored how helplines can effectively measure the outcomes of their service and demonstrate its impact.
MEMBER SPEAKER – BLUE CROSS PET BEREAVEMENT SERVICE
Diane James, Helpline Manager, talked about being inspired to think about how she could use the expertise and knowledge that already existed within the organisation to generate income and support the helpline.
HEADLINE SPEAKER – STAYING CONNECTED ADVICE FROM THE PHONE CO-OP
Nick Thompson, CEO of The Phone Co-op, shared his insights about how organisations can successfully navigate the changing world of telecoms and stay connected.
KEYNOTE SPEAKER – RYAN HART: BREAKING THE SILENCE SURROUNDING COERCIVE CONTROL
Ryan shared his family's story of coercive control, domestic abuse and the need for people to be alert to the signs of coercive control.
WHAT PEOPLE SAID ABOUT THE DAY
- Really inspiring day @HelplinesUK #HLPCONF2019 in Birmingham. Always inspiring to see the dedication and innovation of helplines across the UK - and they are as vital as ever.
- Our Advocacy team have had a wonderful time at the @HelplinesUK #HLPCONF2019! We have been inspired by the stories shared - and to know that we can always make a difference to someone’s life through advocacy.
- Engaging and eye-opening start to @HelplinesUK #HLPconf2019 with Chloe Morton from @TheMixUK, Keith Jones from BBC Action Line, and Caroline Howe from @LBFEW. No doubt, demand for helplines is HUGE!
- Enjoying listening to Caroline Howe from @LBFEW talk about why smaller and specialist charities are distinctive and more than the sum of their parts!
- Pleased to be at such an insightful conference, looking forward to the guest speakers and breakout sessions. #HLPConf2019
We are already working on 2020’s Conference, we’ll be in Birmingham on Wednesday 11 November.
The theme is 2020: Build, Retain, Sustain.
If you would like to talk to us about speaking at the event, hosting a seminar, exhibiting or being a sponsor get in touch.
Ready to book your place? We’re offering an early bird discount if you book before 29 February 2020 and use code AC2020EB.