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Webinar - Responding to Challenging Callers: An Overview

Webinar - Responding to Challenging Callers: An Overview

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Do you have contact with distressed, angry, repeat or otherwise challenging service users through the service you provide? If so, this 90-minute webinar will provide key insights into the essential skills for supporting such contacts whilst staying within your service remit and practising self-care for you and your team.

Who is it for?

For anyone who doesn’t have the time or resources to attend the full day Level 3 Helpline Skills course but who wishes to gain some insight into responding to challenging callers.


90 minutes

10am – 11.30am typically, but can be negotiated for In-house courses.


Virtually via Zoom (maximum 30 people per group)


Member: £25.00 + VAT*

Non-member: £30.00 + VAT

*Please note - member fees are dependant on status, turnover and size of organisations.

Upcoming training sessions

  • 31 January 2023 (virtual)
  • 30 March 2023 (virtual)
  • 3 May 2023 (virtual)
  • 7 June 2023 (virtual)

Contact us via to find out more, or book directly via the form below.

Interested in a full course?

If this is something you're interested in, we run a full course - Level 3 - Advanced Helpline Skills (CPD Accredited).

Find out more about this course below.