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CPD Accredited Training Courses

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

We have created a three-stage training programme, designed to be completed in sequence, to enable you to develop the skills and understanding you need to respond to the needs and challenges of the people who contact your service.

Open training and CPD accredited course costs

Member: £99.00+VAT (per place)

Non-Member: £165.00+VAT (per place)

Member: £149.00+VAT (per place)

Non-Member: £245.00+VAT (per place)

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. More information on this can be found on the website for the CPD Certification Service

To chat with us or book a place on one of our CPD accredited training courses please call us on
(0) 300 330 7777 or email

Alternatively, you can use the booking form below:

CPD Accredited Training Courses

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Impact Practice and Measuring Outcomes for Helplines - CPD Accredited

This course will explore impact practice, types of data, data collection, ethics and data sharing.

Upcoming Dates

15th February 2022 - virtual

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Level 3 – Advanced Helpline Skills - CPD Accredited

This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional, angry and repeat callers to your service

Upcoming Dates

22nd February 2022 - virtual
16th March 2022 - virtual
24th March 2022 - face to face - Birmingham
12th April 2022
19th May 2022
14th June 2022

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Level 2 – Developing Helpline Skills - CPD Accredited

Developing Helpline Skills is recommended for helpline workers, volunteers and call handlers

Upcoming Dates

16th February 2022 - virtual
9th March 2022 - virtual
4th May 2022 - virtual

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Level 1 – Essential Helpline Skills - CPD Accredited

Essential Helpline Skills is a foundation level course, recommended for those who are new to helplines or are looking to refresh their knowledge in the fundamentals

Upcoming Dates

3rd February 2022 - virtual
1st March 2022 - virtual
6th April 2022 - virtual
1st June 2022 - virtual