CPD Accredited Training Courses
Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.
We have created a three-stage training programme, designed to be completed in sequence, to enable you to develop the skills and understanding you need to respond to the needs and challenges of the people who contact your service.
Open training and CPD accredited course costs
Member: £99.00+VAT (per place)
Non-Member: £165.00+VAT (per place)
Member: £149.00+VAT (per place)
Non-Member: £245.00+VAT (per place)
Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. More information on this can be found on the website for the CPD Certification Service
To chat with us or book a place on one of our CPD accredited training courses please call us on
(0) 300 330 7777 or email training@helplines.org
Alternatively, you can use the booking form below:
CPD Accredited Training Courses
Level 1 – Essential Helpline Skills - CPD Accredited
Essential Helpline Skills is a foundation level course, recommended for those who are new to helplines or are looking to refresh their knowledge in the fundamentals
Upcoming Dates
1st June 2022 - virtual FULLY BOOKED however please contact us should you like to be added to the waiting list
6th July 2022 - virtual
2nd August 2022 - virtual
Level 2 – Developing Helpline Skills - CPD Accredited
Developing Helpline Skills is recommended for helpline workers, volunteers and call handlers
Upcoming Dates
5th July 2022 - virtual
1st September 2022 - virtual
Level 3 – Advanced Helpline Skills - CPD Accredited
This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional, angry and repeat callers to your service
Upcoming Dates
19th May 2022 - virtual
14th June 2022 - virtual
27th July 2022 - virtual
10th August 2022 - virtual
20th September 2022 - virtual
Impact Practice and Measuring Outcomes for Helplines - CPD Accredited
This course will explore impact practice, types of data, data collection, ethics and data sharing.
Upcoming Dates
17th August 2022 - virtual