CPD Accredited Training Courses
Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.
We have created a three-stage training programme, designed to be completed in sequence, to enable you to develop the skills and understanding you need to respond to the needs and challenges of the people who contact your service.
Open training and CPD accredited course costs
Member: £99.00+VAT (per place)
Non-Member: £165.00+VAT (per place)
Member: £149.00+VAT (per place)
Non-Member: £245.00+VAT (per place)
Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. More information on this can be found on the website for the CPD Certification Service