addarrow-downarrow-leftarrow-rightarrow-upcanceldowndownloademailIcons / Social / FacebookfilterhomeIcons / Social / InstagramleftIcons / Social / LinkedInmenuremoverightsearchtagtranslateIcons / Social / Twitterup Icons / Social / YouTube user calendar location

CPD Accredited Training Courses

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

We have created a three-stage training programme, designed to be completed in sequence, to enable you to develop the skills and understanding you need to respond to the needs and challenges of the people who contact your service.

Open training and CPD accredited course costs

Member: £99.00+VAT (per place)

Non-Member: £165.00+VAT (per place)

Member: £149.00+VAT (per place)

Non-Member: £245.00+VAT (per place)

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. More information on this can be found on the website for the CPD Certification Service

To chat with us or book a place on one of our CPD accredited training courses please call us on
(0) 300 330 7777 or email

Alternatively, you can use the booking form below:

CPD Accredited Training Courses

Powerpoint Images (99).png
Level 1 – Essential Helpline Skills - CPD Accredited

Essential Helpline Skills is a foundation level course, recommended for those who are new to helplines or are looking to refresh their knowledge in the fundamentals

Upcoming Dates

1st June 2022 - virtual FULLY BOOKED however please contact us should you like to be added to the waiting list
6th July 2022 - virtual
2nd August 2022 - virtual

Powerpoint Images (96).png
Level 2 – Developing Helpline Skills - CPD Accredited

Developing Helpline Skills is recommended for helpline workers, volunteers and call handlers

Upcoming Dates

5th July 2022 - virtual
1st September 2022 - virtual

Powerpoint Images - 2021-09-21T124318.956.png
Level 3 – Advanced Helpline Skills - CPD Accredited

This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional, angry and repeat callers to your service

Upcoming Dates

19th May 2022 - virtual
14th June 2022 - virtual
27th July 2022 - virtual
10th August 2022 - virtual
20th September 2022 - virtual

Images for training page on the website .png
Impact Practice and Measuring Outcomes for Helplines - CPD Accredited

This course will explore impact practice, types of data, data collection, ethics and data sharing.

Upcoming Dates

17th August 2022 - virtual