Level 1 – Essential Helpline Skills - CPD Accredited

Level 1 – Essential Helpline Skills - CPD Accredited
Essential Helpline Skills is a foundation-level course, recommended for those who are new to helplines or are looking to refresh their knowledge in the fundamentals. This is a skills-based course that will give you the tools you need to confidently respond to calls to your helpline.
Learning aims:
- What a helpline is and how they help service users
- The structure of a call
- How a caller’s circumstances can make both access and communication difficult
- What is meant by and how to use active listening skills
- When to use questions effectively during the call
- Reflecting back and paraphrasing
- The importance of providing options
- How to end different types of calls
- How to look after yourself after a call
Upcoming Dates - Open Training (Virtual)
1st June 2022 FULLY BOOKED however please contact us should you like to be added to the waiting list
6th July 2022
2nd August 2022
Upcoming Dates - Open Training (Face to Face)