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Open Training Courses

Our training courses are designed for those who are new to helplines, helpline managers, service coordinators and those with helpline experience.

We have adapted and developed our specialist helpline training courses to deliver them virtually. Open training courses give you greater flexibility to access and engage with our specialist helpline training services. Our training is interactive, practical and relevant and delivered by experienced trainers.

Open training and CPD accredited course costs

Member: £99.00+VAT (per place)

Non-Member: £165.00+VAT (per place)

Member: £149.00+VAT (per place)

Non-Member: £245.00+VAT (per place)

For Open training courses we allow a maximum of 4 participants from one organisation to attend a course at one time. (We can offer more places nearer the time of the course closure date if the course is not fully booked.)

To chat with us or book a place on one of our Open training courses please call us on (0) 300 330 7777 or email

Alternatively, you can use the booking form below:

Training courses

Level 1 – Essential Helpline Skills Online - CPD Accredited

Upcoming Dates

1st June 2022 - virtual - FULLY BOOKED however please contact us should you like to be added to the waiting list
6th July 2022 - virtual
2nd August 2022 - virtual

Level 2 – Developing Helpline Skills Online - CPD Accredited

Upcoming Dates

5th July 2022 - virtual
1st September 2022 - virtual

Level 3 – Advanced Helpline Skills Online - CPD Accredited

Upcoming Dates

19th May 2022 - virtual
14th June 2022 - virtual
27th July 2022 - virtual
10th August 2022 - virtual
20th September 2022 - virtual

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Responding to Suicidal Callers

Upcoming Dates

23rd June 2022 - virtual
15th September 2022 - virtual

Impact Practice and Measuring Outcomes - CPD Accredited

Upcoming Dates

17th August 2022 - virtual

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Digital Helpline Skills

Upcoming Dates

25th May 2022 - virtual
23rd August 2022 - virtual

Safeguarding for Helplines

Upcoming Dates

20th July 2022 - virtual
6th September 2022 - virtual

Vicarious Trauma

Upcoming Dates

28th July 2022 - virtual

Volunteer Management

Upcoming Dates

9th June 2022 - virtual