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Open Training Courses

Our training courses are designed for those who are new to helplines, helpline managers, service coordinators and those with helpline experience.

We have adapted and developed our specialist helpline training courses to deliver them virtually. Open training courses give you greater flexibility to access and engage with our specialist helpline training services. Our training is interactive, practical and relevant and delivered by experienced trainers.

Open training and CPD accredited course costs

Member: £99.00+VAT (per place)

Non-Member: £165.00+VAT (per place)

Member: £149.00+VAT (per place)

Non-Member: £245.00+VAT (per place)

For Open training courses we allow a maximum of 4 participants from one organisation to attend a course at one time. (We can offer more places nearer the time of the course closure date if the course is not fully booked.)

To chat with us or book a place on one of our Open training courses please call us on (0) 300 330 7777 or email

Training courses

Impact Practice and Measuring Outcomes - CPD Accredited

Upcoming Dates

18th November 2021 - virtual
15th February 2022 - virtual

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Responding to Suicidal Callers

Upcoming Dates

7th December 2021 - virtual
1st February 2022 - virtual

Vicarious Trauma

Upcoming Dates

16th November 2021 - virtual
20th January 2022 - virtual
23rd March 2022 - virtual

Safeguarding for Helplines

Upcoming Dates

1st December 2021 - virtual
10th February 2022 - virtual

Volunteer Management

Upcoming Dates

11th November 2021 - virtual
24th February 2022 - virtual

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Digital Helpline Skills

Upcoming Dates

11th January 2022 - virtual
17th March 2022 - virtual

Level 3 – Advanced Helpline Skills Online - CPD Accredited

Upcoming Dates

14th December 2021 - virtual
27th January 2022 - virtual
22nd February 2022 - virtual
16th March 2022 - virtual
31st March 2022 - virtual

Level 2 – Developing Helpline Skills Online - CPD Accredited

Upcoming Dates

24th November 2021 - virtual
18th January 2022 - virtual
16th February 2022 - virtual
9th March 2022 - virtual

Level 1 – Essential Helpline Skills Online - CPD Accredited

Upcoming Dates

2nd November 2021 - virtual - SOLD OUT
12th January 2022 - virtual
25th January 2022 - open training (face to face) - London
3rd February 2022 - virtual
1st March 2022 - virtual