addarrow-downarrow-leftarrow-rightarrow-upcanceldowndownloademailIcons / Social / FacebookfilterhomeIcons / Social / InstagramleftIcons / Social / LinkedInmenuremoverightsearchtagtranslateIcons / Social / Twitterup Icons / Social / YouTube user calendar location

Open Training Courses

Our training courses are designed for those who are new to helplines, helpline managers, service coordinators and those with helpline experience.

We have adapted and developed our specialist helpline training courses to deliver them virtually. Open training courses give you greater flexibility to access and engage with our specialist helpline training services. Our training is interactive, practical and relevant and delivered by experienced trainers.

Open training and CPD accredited course costs

Member: £99.00+VAT (per place)

Non-Member: £165.00+VAT (per place)

Member: £149.00+VAT (per place)

Non-Member: £245.00+VAT (per place)

For Open training courses we allow a maximum of 4 participants from one organisation to attend a course at one time. (We can offer more places nearer the time of the course closure date if the course is not fully booked.)

To chat with us or book a place on one of our Open training courses please call us on (0) 300 330 7777 or email

Alternatively, you can use the booking form below:

Training courses

Impact Practice and Measuring Outcomes - CPD Accredited

Upcoming Dates

15th February 2022 - virtual

suicide 2.jpg
Responding to Suicidal Callers

Upcoming Dates

7th December 2021 - virtual
1st February 2022 - virtual

Vicarious Trauma

Upcoming Dates

20th January 2022 - virtual
23rd March 2022 - virtual

Safeguarding for Helplines

Upcoming Dates

1st December 2021 - virtual
10th February 2022 - virtual

Volunteer Management

Upcoming Dates

24th February 2022 - virtual

Powerpoint Images - 2021-09-21T124307.437.png
Digital Helpline Skills

Upcoming Dates

11th January 2022 - virtual
17th March 2022 - virtual

Level 3 – Advanced Helpline Skills Online - CPD Accredited

Upcoming Dates

14th December 2021 - virtual
27th January 2022 - virtual
22nd February 2022 - virtual
16th March 2022 - virtual
24th March 2022 - face to face - Birmingham

Level 2 – Developing Helpline Skills Online - CPD Accredited

Upcoming Dates

18th January 2022 - virtual
8th February 2022 - face to face - Birmingham
16th February 2022 - virtual
9th March 2022 - virtual

Level 1 – Essential Helpline Skills Online - CPD Accredited

Upcoming Dates

12th January 2022 - virtual
25th January 2022 - face to face - London
3rd February 2022 - virtual
1st March 2022 - virtual