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Open Training Courses

Our training courses are designed for those who are new to helplines, helpline managers, service coordinators and those with helpline experience.

We have adapted and developed our specialist helpline training courses to deliver them virtually. Open training courses give you greater flexibility to access and engage with our specialist helpline training services. Our training is interactive, practical and relevant and delivered by experienced trainers.

Open training and CPD accredited course costs

Member: £99.00+VAT (per place)

Non-Member: £165.00+VAT (per place)

Member: £149.00+VAT (per place)

Non-Member: £245.00+VAT (per place)

For Open training courses we allow a maximum of 4 participants from one organisation to attend a course at one time. (We can offer more places nearer the time of the course closure date if the course is not fully booked.)

To chat with us or book a place on one of our Open training courses please call us on (0) 300 330 7777 or email

Alternatively, you can use the booking form below:

Training courses

Impact Practice and Measuring Outcomes - CPD Accredited

Upcoming Dates

15th February 2022 - virtual

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Responding to Suicidal Callers

Upcoming Dates

21st April 2022 - virtual
23rd June 2022 - virtual

Vicarious Trauma

Upcoming Dates

27th April 2022 - virtual

Safeguarding for Helplines

Upcoming Dates

10th February 2022 - virtual
10th May 2022 - virtual

Volunteer Management

Upcoming Dates

24th February 2022 - virtual
9th June 2022 - virtual

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Digital Helpline Skills

Upcoming Dates

17th March 2022 - virtual
25th May 2022 - virtual

Level 3 – Advanced Helpline Skills Online - CPD Accredited

Upcoming Dates

22nd February 2022 - virtual
16th March 2022 - virtual
24th March 2022 - face to face - Birmingham
12th April 2022 - virtual
19th May 2022 - virtual
14th June 2022 - virtual

Level 2 – Developing Helpline Skills Online - CPD Accredited

Upcoming Dates

16th February 2022 - virtual
9th March 2022 - virtual
4th May 2022 - virtual

Level 1 – Essential Helpline Skills Online - CPD Accredited

Upcoming Dates

3rd February 2022 - virtual
1st March 2022 - virtual
6th April 2022 - virtual
1st June 2022 - virtual