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Impact Practice and Measuring Outcomes - CPD Accredited

Impact Practice and Measuring Outcomes - CPD Accredited

How to capture, record and measure the impact of a helpline service can be a challenge for organisations. Yet many funders and commissioners want to see evidence of the impact your service will have on the people who use it. This course will explore impact practice, types of data, data collection, ethics and data sharing.

Learning aims:

  • Understand and clarify key terms of reference in measuring impact and outcomes
  • Understand the difference between measuring outcomes and impact for your helpline
  • Identify the different types of data collection within a helpline service
  • Assess the benefits of quantitative and qualitative data collection methods
  • Consider ethics and good practice when measuring outcomes
  • Create an action plan for your helpline

To chat with us or book a place onto one of our Open training courses please call us on (0) 300 330 7777 or email