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Responding to Suicidal Callers

Responding to Suicidal Callers

How to respond to service users who present with suicidal thoughts or plans is a common concern for helplines. It is essential that your service is equipped to identify those at risk and that your team know how best to support them. This course will explore how to identify risk, practice different techniques and set up internal processes, policies and supervision. Service managers and co-ordinators attending this course will leave with greater knowledge, confidence and awareness alongside practical skills and actions to take back to their helpline.

Learning aims:

  • explore attitudes and language around suicide
  • consider current suicide statistics and the UK in context
  • explore two established suicide support models and their pathways
  • explore the impact of a suicidal caller is to your service
  • assess risk and practise responses to suicidal contacts
  • discuss policy approaches for suicidal service users
  • identify what support your call handlers may need
  • explore different techniques for call handlers including the opportunity for practice
  • identify actions to take back to your service


To chat with us or book a place onto one of our Open training courses please call us on (0) 300 330 7777 or email training@helplines.org