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Safeguarding for Helplines

Safeguarding for Helplines

Safeguarding concerns are becoming more prevalent within the helpline sector. No matter what kind of service you deliver, everyone has a duty to safeguard the welfare of children, young people and adults at risk of harm or abuse. This course will help increase your knowledge and understanding of safeguarding, not only in the broader legal and societal context, but also in relation to understanding key safeguarding terms, signs and indicators. It seeks to develop awareness and examine legislation that can directly be implemented into practice, procedures and policy provision. It aims to build confidence and offer guidance surrounding confidentiality, recording and information sharing in line with GDPR and safeguarding sensitivities.

Learning aims:

  • explore and understand broad principles of safeguarding and child protection
  • understand key safeguarding terms and definitions, signs and indicators
  • identify the relevant legislation and guidance that safeguards children and adults
  • recognise risk factors and explore risk assessment approaches
  • consider core skills for responding to safeguarding concerns, including active listening and building rapport
  • explore how to implement safeguarding procedures, including referral considerations
  • identify key considerations for recording and storing personal data
  • consider support needs for call handlers when managing safeguarding concerns

To chat with us or book a place onto one of our Open training courses please call us on (0) 300 330 7777 or email