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Vicarious Trauma

Vicarious Trauma

The accumulative effects of handling emotional and distressing contacts can negatively impact on a person's social behaviours, emotional wellbeing, physical health, and cognitive reasoning. If unaddressed, vicarious trauma (VT) could not only harm the helpline worker but can also have serious implications for your service users. Based on recent research, this insightful and practical course will explore the implications of VT research within helplines, helping you to establish and review strategies and procedures to effectively manage and address the personal and professional risks of VT.

Learning aims:

  • explore the research and understand the implications to your service
  • understand key risk factors and impact to your service, call handlers and service users
  • explore how the severity and complexity of call content contributes to VT
  • use a self-assessment wellbeing measurement tool for identifying signs of VT
  • explore how support, training and management can reduce the risk of VT
  • learn how to identify and reduce those at risk of burnout
  • explore different approaches to supervision and debriefing
  • develop a risk matrix and action plan for your service

To chat with us or book a place onto one of our Open training courses please call us on (0) 300 330 7777 or email training@helplines.org