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About Us

About us

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. We have approximately 350 members in the UK and internationally varying from large national charities to smaller local and specialist charities as well as some businesses.

We have been committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing for over 20 years. We champion the interests of our members and help them to build sustainability and deliver the best service they can for their users.

Our charitable aims

To advance health particularly mental health for the benefit of the public, in particular but not exclusively by improving the quality of services to people suffering from ill health and those caring for or treating them.

To further such exclusively charitable purposes according to the law of England and Wales as the Trustees in their absolute discretion from time to time determine.

Our vision

To champion and lead a diverse and inclusive helplines sector, enhancing quality through collaborative partnerships.

Our mission:

Helping helplines to connect and work in partnership through promoting excellence, encouraging innovation and supporting inclusivity whilst strengthening our commitment to exceptional sector standards.

Our values

HLP’s core values define our culture and are at the very heart of who we are, what we do and how we do it.

We treat everyone with dignity and respect and champion the rights and contribution of helplines.

We are accountable to our members, to those who use their services and to those we partner with.

We are bold and inspiring in our actions and words, and uncompromising in our determination to pursue our mission.

We work with others to maximise our impact, respect diversity and create space for continual advancement.

We believe in quality, excellence and professionalism.

We are creative and agile, always learning, and are prepared to take calculated risks to accelerate change.