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Types of training course

Types of training course

Open training courses

Open training courses give you greater flexibility to access and engage with our specialist helpline training, and allows attendees to network and learn about other helplines.

Our training is interactive, practical and relevant and delivered by experienced trainers.

Book an open course

In-house training courses

In-house training provides a great opportunity for your team to learn together.

Our experienced trainers can deliver sessions virtually or in-person, with up to 16 team members involved.

The benefits of in-house training include increased focus on the issues relevant to your team, standardised practice amongst the group and a sense of team-building and shared experience.

Book an in-house course

Bespoke training courses

We can develop and deliver specialist helpline training courses tailored to your needs, combining different aspects of our existing training programmes.

As well as our helpline skills courses and helpline courses, we can develop and deliver training on other subjects including:

  • Support via email, text and online services
  • Looking after yourself, setting boundaries and debriefing
  • Child protection and safeguarding
  • Working with children and young people
  • Risk management
  • Regular callers/contact management

Contact to book a bespoke training session.

Full training courses or webinars?

Full training courses

Our training courses are designed for those who are new to helplines, helpline managers, service coordinators and those with helpline experience.

We have adapted and developed our specialist helpline training courses to deliver them virtually, ensuring they remain interactive, practical and relevant.

All courses are delivered by our team of highly experience trainers, who have years of experience within the helpline and training sectors.

  • Open courses (virtual or in-person)
  • In-house (virtual or in-person)
Book a full training course


Our suite of webinars are designed to be interactive, practical and accessible to all.

Delivered virtually by a member of our training team and typically lasting 90 minutes, they are an engaging way to start learning about specific work-related subjects.

They are ideal for those with limited time or resources, or those wanting a taster session prior to booking full-day courses with us.

  • Open (virtual only)
  • In-house (virtual only)

You can book onto a full training course following completion of a webinar if the topic is something you'd like to learn more about.

Book a webinar