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Types of training course

Types of training course

Open training courses

Open training courses give you greater flexibility to access and engage with our specialist helpline training, and allows attendees to network and learn about other helplines.

Our training is interactive, practical and relevant and delivered by experienced trainers.

Book an open course

In-house training courses

In-house training provides a great opportunity for your team to learn together.

Our experienced trainers can deliver sessions virtually or in-person, with up to 16 team members involved.

The benefits of in-house training include increased focus on the issues relevant to your team, standardised practice amongst the group and a sense of team-building and shared experience.

Book an in-house course

Bespoke training courses

We can develop and deliver specialist helpline training courses tailored to your needs, combining different aspects of our existing training programmes.

As well as our helpline skills courses and helpline courses, we can develop and deliver training on other subjects including:

  • Support via email, text and online services
  • Looking after yourself, setting boundaries and debriefing
  • Child protection and safeguarding
  • Working with children and young people
  • Risk management
  • Regular callers/contact management

Contact to book a bespoke training session.