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Publications

Publications

With over 25 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services. You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.

Setting up a Helpline Checklist

We have developed this short, simple checklist, to help you establish a clear idea of the remit and way in which your helpline service would operate.

Toolkit Working With Helpline Volunteers

Toolkit Working With Helpline Volunteers

Toolkit Safeguarding for Helplines

Toolkit Safeguarding for Helplines

Toolkit Homeworking on a Helpline

Toolkit Homeworking on a Helpline

Toolkit Setting up a Helpline

Toolkit Setting up a Helpline

Helpline Insight Research Report 2017-2019

Helpline Insight Research Report 2017-2019

Who helps the helpline workers?

Compassion fatigue and vicarious trauma in the helplines sector

Setting up a Helpline Checklist

We have developed this short, simple checklist, to help you establish a clear idea of the remit
and way in which your helpline service would operate.

Helplines Partnership Annual Review 2019-20

Helplines Partnership Annual Review 2019-20

Helplines Partnership | Tracking the impact of Covid-19 – August 2020

Helplines Partnership | Tracking the impact of Covid-19 – August 2020

Coronavirus - Contacts to your helpline April 2020 Survey Results

Coronavirus - Contacts to your helpline April 2020 Survey Results

Helpline Insight 2017-2019 Research Summary

Helpline Insight 2017-2019 Research Summary

Pulse: Monthly Member Newsletter January 2020

Pulse: Monthly Member Newsletter January 2020

Snapshot Survey Poll, September 2019: Funding and Resources

Snapshot Survey Poll, September 2019: Funding and Resources

Helplines Partnership Guest Blog Posts - Editorial Guidelines

Helplines Partnership Guest Blog Posts - Editorial Guidelines

Snapshot Survey Poll, March 2019: Contacts

Snapshot Survey Poll, March 2019: Contacts