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Publications

Publications

With over 22 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services. You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.

Toolkit Who Helps the Helpline Workers

Toolkit Who Helps the Helpline Workers

Toolkit Working With Helpline Volunteers

Toolkit Working With Helpline Volunteers

Toolkit Safeguarding for Helplines

Toolkit Safeguarding for Helplines

Toolkit Homeworking on a Helpline

Toolkit Homeworking on a Helpline

Setting up a Helpline Checklist

We have developed this short, simple checklist, to help you establish a clear idea of the remit and way in which your helpline service would operate.

Toolkit Setting up a Helpline

Toolkit Setting up a Helpline

Helpline Insight Research Report 2017-2019

Helpline Insight Research Report 2017-2019