Accessibility

Accessibility Statement

We are committed to making our website and services accessible to everyone. In 2026 we began an organisation-wide review of the accessibility of our services. This is ongoing and we are actively working to improve. This statement explains what we currently offer, what we are working on, and how to request support.

Website Accessibility Tools

We are installing Recite Me, a web accessibility toolbar that allows users to customise how they experience our website. Recite Me offers a range of features including text-to-speech, reading aids, translation tools, and display adjustments to support a wide variety of accessibility needs.

Recite Me will be available on our website shortly. Go live date to be confirmed.

Accessible Documents

The following are available in screen-reader friendly and large print versions upon request:

• Any PDF we have published on our website or sent to you directly (for example, by email).
• Our services brochures: Training, Helplines Standard, and Membership

To request any of the above, please email info@helplines.org.

Online Forms

We use Airtable for our online forms. We have received feedback that Airtable forms may not be fully accessible for all users, and we are aware this may present a barrier.

If you are unable to use one of our forms, please email us on info@helplines.org and we will be happy to complete it with you manually.

Training Accessibility

We have a dedicated accessibility statement for our training provision, which covers the adjustments we can make to training materials, activities, and delivery. You can view our Training Accessibility Statement for full details.

Help Us Improve

We are committed to continuously improving accessibility across our website and services. If you experience any difficulties accessing our content, or if you have suggestions for how we can do better, we would love to hear from you. Your feedback will directly shape how we develop our accessibility provision.

Get in Touch

If you need information in an alternative format, wish to report an accessibility issue, or would like to give feedback, please contact us: info@helplines.org

Updated: May 2026