What we offer

• What we offer: A comprehensive review help you ensure your online information is clear, accessible, and effective for those seeking support.
• How we work: Our expert team will assess your helpline’s website, providing constructive feedback and practical recommendations to enhance your site and improve user experience.
• Cost: For members, the review is £205 plus VAT, which includes the usual 40%-member discount. The first five organisations to sign up will receive an additional 10% discount. The fee for non-members is £340 plus VAT.
• Special Offer: Our trusted supplier Word360 are offering a 3 month free trials of our Wordskii connect service to anyone who signs up for this service.

• What we offer: Review and recommend changes to policies and procedures to include legislation and statutory guidance, and in line with legal requirements and safer working practices, examples include: Safeguarding (to include creation of Responding to suicidal callers flowchart), Feedback and complaints process, Information and Data Protection, Contact handling plans including challenging and repeat callers and Risk Register.
• How we work: We would review all policy documents, and add comments to ensure best practise guidance. We will ask for your input and include before final sign off.
• Input required from you: We would ask you submit all documents for review. We would use track changes to ask for clarification, and to suggest best-practice changes needed. We would then edit for final sign off.
• Duration: Dependent on need

• What we offer: Preparation and facilitation of onsite workshop for frontline teams around service delivery or for senior managers around strategy. Sample topics: organisational values and service remit, user profile and journey, creating a theory of change, operational efficiencies, staff support, monitoring & evaluation of service
• How we work: Starting from your needs and required outcomes, we agree a tailored half or full-day workshop programme and timescales with you, prepare all materials and facilitate on the day. Additional options include write up of outcomes, production of summary report with recommendations, follow-up meeting.
• Input required from you: We would need from you one or more online meetings initially to scope the work, the sight of any relevant organisational documents e.g., policies, input from relevant staff and for you to arrange a suitable venue (if onsite), AV, flipchart, any refreshments and internal arrangements for your team to attend. We would need access to any relevant organisational documents or input from relevant staff.
• Duration: Each project varies but a half-day workshop, plus preparation, additional write-up and summary report may take 3-4 days’ work (non-consecutive).
• Costs: We offer a free initial discussion on a no-commitment basis. Each project is then costed according to complexity, duration and the organisation’s needs.

Day rate - Member £826 +VAT

Day rate Non-member £1,378 +VAT

Our fees will increase by 3% from 1st April 2026. If you secure a consultancy agreement before 1st April 2026, the current fee will apply regardless of when the consultancy project takes place.

Please note that larger or packaged consultancy projects are costed at a bespoke rate.