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Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

Helplines Awareness Day 2024

Join us in celebrating the second annual Helplines Awareness Day on Friday 23 February 2024.

The aim of the 2024 campaign is to demonstrate the need for helplines and the impact they have on people’s lives.

Helplines support people day and night to help them through the most difficult times. Their work often goes unseen, but their impact is clear to all who come into contact with them.

Raise awareness of these critical services this Helplines Awareness Day by sharing your helpline story. Whether you have used one in the past, or you work or volunteer for one, let’s show the world how much helplines mean to us.

Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

Please note, we are the membership body for helplines and not the regulator. Any feedback regarding helplines should be forwarded to the helpline direct, following the appropriate procedures. If you require further support regarding your feedback/complaints requirements, please visit The Charity Commission.

Upcoming events

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CPD Accredited Training Courses

Visit the Book a Training Course webpage for upcoming dates

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Open training courses

Visit the Book a Training Course webpage for upcoming dates


Visit the Book a Training Course webpage for upcoming dates