Support for your helpline

We are delighted to be holding our Annual Conference & Helpline Awards at the Crowne Plaza, Birmingham. We have moved this event to Thursday 26 January 2023 due to circumstances outside our control.

The theme this year is 'Resilience, Reconnecting and Recognition', and we will hear from Keynote Speaker Vikie Shanks - author, campaigner and prolific speaker.

Join us to celebrate the passion and dedication of your teams and services.

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

Please note, we are the membership body for helplines and not the regulator. Any feedback regarding helplines should be forwarded to the helpline direct, following the appropriate procedures. If you require further support regarding your feedback/complaints requirements, please visit The Charity Commission.