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Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

Annual Conference & Helpline Awards 2023

This year's Annual Conference will follow the theme 'Futureproofing for helplines: keeping ahead of the curve'.

The event will deliver sessions focussing on sustainability for helplines, upcoming changes and how to keep up-to-date in both a technical and people-centred capacity.

We are pleased to announce that our keynote speaker will be Founder and CEO of Be Free Campaign, Shantanu Kundu.

Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

Please note, we are the membership body for helplines and not the regulator. Any feedback regarding helplines should be forwarded to the helpline direct, following the appropriate procedures. If you require further support regarding your feedback/complaints requirements, please visit The Charity Commission.

Upcoming events

Member Space virtual event - 14 December

Well-Being during the Holidays

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CPD Accredited Training Courses

Visit the Book a Training Course webpage for upcoming dates

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Open training courses

Visit the Book a Training Course webpage for upcoming dates


Visit the Book a Training Course webpage for upcoming dates