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Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

Launching our 2024 Annual Conference and Helpline Awards

We are delighted to announce that our Annual Conference and Helpline Awards returns on Thursday 7 November 2024 and will take place at the Crowne Plaza in Birmingham.

This year, our theme is Shaping, Sustaining and Showcasing – Delivering Services in a Changing Society. It promises to be a day of insightful discussions, thought-provoking sessions, and invaluable networking opportunities.

We will share more details about the event, including speakers, seminars and our keynote speaker, over the next few weeks and months.

Secure your place early and join us as we come together to shape the future, sustain our efforts, and showcase the incredible work of helplines.

We can’t wait to see you there.


Just Launched Workplace Well-being Course

Helplines Partnership have launched a new course for 2024. A practical accompaniment to our popular Vicarious Trauma training.

With burnout increasing and workplace stress causing staff to seek changes in their employment, this course offers a selection of the best evidence-based, self-help strategies such as:

• Breathwork
• Cognitive Behavioural Therapy (CBT-based learning)
• Energy therapies
• Mindfulness

The course aims to introduce participants to a series of practical techniques to support them in supporting themselves, and to build and sustain a supportive culture within their workplace so they can help to support each other.

Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

Please note, we are the membership body for helplines and not the regulator. Any feedback regarding helplines should be forwarded to the helpline direct, following the appropriate procedures. If you require further support regarding your feedback/complaints requirements, please visit The Charity Commission.

Upcoming events

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CPD Accredited Courses

Visit the Book a Training Course webpage for upcoming dates

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Open training courses

Visit the Book a Training Course webpage for upcoming dates