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Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

Annual Conference & Helpline Awards

We are delighted to be holding our Annual Conference & Helpline Awards at the Crowne Plaza, Birmingham - 3 November 2022.

The theme this year is 'Resilience, Reconnecting and Recognition', and we will hear from Keynote Speaker Vikie Shanks - author, campaigner and prolific speaker.

Join us to celebrate the passion and dedication of your teams and services.

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Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

Please note, we are the membership body for helplines and not the regulator. Any feedback regarding helplines should be forwarded to the helpline direct, following the appropriate procedures. If you require further support regarding your feedback/complaints requirements, please visit The Charity Commission.

Upcoming events

Member Space virtual event - 12 October

Facilitating Empowerment

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Member Space virtual event - 23 November

Supporting Remote Workers

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CPD Accredited Training Courses

Visit the Book a Training Course webpage for upcoming dates

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Open training courses

Visit the Book a Training Course webpage for upcoming dates


Visit the Book a Training Course webpage for upcoming dates