Who we are
We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.
Please note, we are the membership body for helplines and not the regulator. Any feedback regarding helplines should be forwarded to the helpline direct, following the appropriate procedures. If you require further support regarding your feedback/complaints requirements, please visit The Charity Commission.