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As a member of Helplines Partnership, you belong to the only organisation dedicated to representing, supporting and developing the helpline sector

Membership Benefits

Membership of Helplines Partnership supports you to deliver the best service you can for the people your service supports.


  • Take part in exclusive member events
  • Priority access to research and surveys
  • Learn from, work with and meet other helpline professionals
  • Monthly e-newsletters
  • Stay connected with member networking opportunities
  • Raise your profile through guest blog posts on our website
  • Represent the sector and stand for election to the Board of Trustees (voluntary sector members only)



  • Tap into the collective knowledge and experience of the team at Helplines Partnership and your fellow members
  • Professional advice and support for all stages of helpline development
  • Freephone numbers specifically for helplines that provide confidentiality to callers and reduce costs for your organisation
  • Increase accessibility to your service with the exclusive BT Payphone Access Charge waiver (PAC)
  • Prevent language being a barrier to accessing your helpline with specialist language translation services
  • Build reliability, flexibility and efficiency into your helpline with a cloud-based multi-channel Virtual Call Centre
  • We’re just a phone call away - we are your helpline


  • Be part of the collective voice of the helpline sector
  • Contribute to research that helps shape future activity
  • Opportunities to promote your service at our events in Member Showcases
  • Celebrate and recognise your helpline successes through the annual Helpline Awards
  • Increase awareness of your service with our Find a Helpline directory
  • Promote your membership with a Helplines Partnership Member logo

Membership types

Full Membership

If your organisation meets Helpline Partnership's good practice criteria, your helpline can become a full member and enjoy all the benefits.

Our Community

Stay in touch with the helpline sector by joining Our Community. Benefits include regular newsletters, Find a Helpline directory listing, Our Community logo and discounted tickets for the Annual Conference and Helpline Awards Ceremony.

International Membership

Membership is open to international organisations meeting the criteria.

Bursary Fund

Helplines Partnership administers a Bursary fund to assist organisations with a low annual turnover (under £20,000) to become members. Apply for a grant now and receive the benefits of membership.

Membership Fees

The price of membership for voluntary sector helplines is based on the annual turnover of the organisation.

All prices + VAT at the current rate

Introduce a member

Do you know another helpline who would benefit from joining Helplines Partnership? As a current member you would qualify for a 10%* reduction in your membership fee. Introduce two new members and we'll double the discount to 20%*.

  1. Your current annual membership fee must be paid in full
  2. Your discount will apply to next year's membership fee
  3. The new applicant(s) must meet the Membership Terms and Conditions; be approved and pay their annual membership, in full, before the discount is applicable

To apply, please contact us by email

Need more information?