addarrow-downarrow-leftarrow-rightarrow-upcanceldowndownloademailIcons / Social / Facebookfilterhome Icons / Social / Instagram info left Icons / Social / LinkedInmenuremoverightsearchtagtranslateIcons / Social / Twitterup Icons / Social / YouTube user calendar location hide show close dashboard

News and blog

Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.


Wordskii connect.PNG
Wordskii Connect – trailblazing technology for interpreting services

Word360 talk about their Wordskii Connect product and how it can benefit helplines.

Untitled design (40).png
Does your service rely on volunteers?

Womankind Bristol tell us about the backbone of their service; their volunteers.

Mental Health Awareness Week

This Mental Health Awareness Week, Helplines Partnership stand in solidarity with all those affected by mental health issues including anxiety.

Helplines Awareness Day logo.png
Helplines Awareness Day - a day of recognition

Last month, we were proud to launch our first - and the first UK-wide - Helplines Awareness Day.
As an organisation, the idea for an awareness day came from the lack of recognition helplines receive, and the lack of awareness surrounding them and all the services they provide and support they offer.

muk peer buddy logo.png
We talk to Myeloma UK about their Peer Buddy Service

We caught up with Hayley Hepworth from Myeloma UK about the organisation's Peer Buddy Service.

Untitled design (16).png
An open letter to the Prime Minister – the impact of the cost of living crisis on mental health

Helplines Partnership are proud to work with fellow leaders in the mental health sector to directly address the government on household-level suffering during the cost-of-living crisis. Today, we collectively pen this open letter to Government.

Untitled design (4).png
Voice Over Internet Protocol (VOIP) - what are the changes coming in 2025?

In 2025, we can expect a number of changes to telecoms services. Our Trusted Supplier Your Co-op provided some brilliant information ahead of our Annual Conference panel discussion on this topic. So just what can we expect with these upcoming changes?

World Quality Week and the Helplines Standard

At Helplines Partnership, we place a high emphasis on quality within the helpline sector - and offer the Helplines Standard certification, the nationally recognised quality standard which defines and certifies best practice in helpline work.

Party Conferences 2022.png
Our visits to the Labour and Conservative Party Conferences 2022

CEO Paula Ojok and Policy & External Affairs Manager Sam Bromiley attended the Labour and Conservative Party Conferences respectively. Here, we look at their main takeaways from these events.

HLP's Responding to Suicidal Callers training course earns CPD accreditation

Our Responding to Suicidal Callers training course has earned CPD accreditation, and is more important than ever in the UK's current climate.

download (2).png
Helplines Partnership joined by Word360 as a trusted supplier for interpreting services

Helplines Partnership have begun working with Word360 - a new addition to our trusted suppliers for interpreting services.

How can Helplines Standard certification benefit your organisation?

At Helplines Partnership, we offer the Helplines Standard certification - the nationally recognised quality standard which defines and certifies best practice in helpline work. Find out how it can benefit your organisation in this blog.