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News and blog

Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.

Articles

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Starting the new year with our new Chair of Trustees

We are pleased to welcome our new Chair of Trustees - Ruth Ingman.

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We talk to Myeloma UK about their Peer Buddy Service

We caught up with Hayley Hepworth from Myeloma UK about the organisation's Peer Buddy Service.

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LanguageLine gives back

Our Trusted Supplier LanguageLine have launched a new initiative - LanguageLine gives back. Find out about what the company are doing to give back in this blog.

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An open letter to the Prime Minister – the impact of the cost of living crisis on mental health

Helplines Partnership are proud to work with fellow leaders in the mental health sector to directly address the government on household-level suffering during the cost-of-living crisis. Today, we collectively pen this open letter to Government.

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Voice Over Internet Protocol (VOIP) - what are the changes coming in 2025?

In 2025, we can expect a number of changes to telecoms services. Our Trusted Supplier Your Co-op provided some brilliant information ahead of our Annual Conference panel discussion on this topic. So just what can we expect with these upcoming changes?

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World Quality Week and the Helplines Standard

At Helplines Partnership, we place a high emphasis on quality within the helpline sector - and offer the Helplines Standard certification, the nationally recognised quality standard which defines and certifies best practice in helpline work.

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Our visits to the Labour and Conservative Party Conferences 2022

CEO Paula Ojok and Policy & External Affairs Manager Sam Bromiley attended the Labour and Conservative Party Conferences respectively. Here, we look at their main takeaways from these events.

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HLP's Responding to Suicidal Callers training course earns CPD accreditation

Our Responding to Suicidal Callers training course has earned CPD accreditation, and is more important than ever in the UK's current climate.

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Helplines Partnership joined by Word360 as a trusted supplier for interpreting services

Helplines Partnership have begun working with Word360 - a new addition to our trusted suppliers for interpreting services.

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How can Helplines Standard certification benefit your organisation?

At Helplines Partnership, we offer the Helplines Standard certification - the nationally recognised quality standard which defines and certifies best practice in helpline work. Find out how it can benefit your organisation in this blog.

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Five benefits of becoming a Helplines Partnership member

With over 300 members, we are a popular and trusted organisation when it comes to helpline management and best practice. Here, we share five of the main benefits of becoming a Helplines Partnership member.

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Three reasons why the Census is important to charities and support workers

At the end of June the National Office of Statistics published data and analysis from the 2021 Census. Here are three reasons why the regular census is important to charities and support workers.