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Find a Helpline

Our Find a Helpline directory lists approved members of Helplines Partnership providing support via various channels. If you cannot find the topic you are looking for, use the search bar.

Find a Helpline

Action for Children

Action for Children

Parent Talk is an online support service for parents of 0-19's to access information and support on anything to do with parenting, such as behaviour, sleep, food and nutrition, and information on milestones as well as signposting to other relevant support services. Parents can also speak to an online support worker or request a call-back for individual support during set opening times.

Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis

Telephone support line for people living with PF, carers, family members, and health and social care professionals. APF’s team, including a specialist nurse, can provide information on PF, emotional and practical support, and signposting to relevant services. Can help with issues including diagnosis, medication, travel insurance and more.

Addiction Family Support

Addiction Family Support

A helpline for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling. We listen, understand, and provide emotional and practical support.

Adoption UK

Adoption UK

Provide support, community and advocacy for all those parenting or supporting children who cannot live with their birth parents. Helpline advisers offer practical suggestions, information and encouragement, or can signpost callers in the right direction for specialist help. Forum available online which offers a helpful source of peer-to-peer support and an opportunity to engage with other adopters.

Age Cymru

Age Cymru

Age Cymru is the national charity in Wales dedicated to supporting older people. Age Cymru's advice is free, bilingual, impartial and confidential providing a range of information and advice on issues including health and care, travel and lifestyle, work and learning, money, wellbeing, home and community. Publishes detailed factsheets and advice guides and works to raise awareness of issues affecting those over 50.

Age Cymru - Listen and Connect, Telephone Listening Line

Age Cymru - Listen and Connect, Telephone Listening Line

Listen and Connect is a telephone listening service for older people who may be experiencing feelings of loneliness and isolation. This service provides a safe space, where people are listened to, supported to explore the issues that are important to them, helping people consider whether they need support, but also identifying what brings them hope, purpose and a sense of belonging.

Age UK Norfolk Information and Advice Helpline

Age UK Norfolk Information and Advice Helpline

Our experienced Age UK Norfolk advisers can help you plan for later life on a wide range of subjects, including:

  • Benefit entitlement checks
  • Support in claiming benefits
  • Help with grants
  • Assisting you to complete forms and registration for Lasting Power of Attorney
  • Social Care Assessment
  • Paying for care and support
  • Local clubs and groups
  • Transport
  • Searching for care home vacancies

From September we also have limited availability for face to face advice appointments at our head office at the Henderson centre. Please note these appointments must be pre-booked and we are unable to see anyone who drops in.

akt

akt

akt is here for anyone aged 16-25 in the UK who identify as LGBTQ+, including non-binary people and questioning. Our service centres are based in London, Manchester, Bristol and Newcastle but if you’re based outside of these areas, we can help you on our live chat. The Team can help you to stay safe, provide support and advocacy to find emergency accommodation, access specialist support and develop skills, identify and achieve life goals.

Al-Anon Family Groups UK & Eire

Al-Anon Family Groups UK & Eire

Offers understanding and support for families and friends of alcoholics, whether they are still drinking or not. Also provide support for young people affected by alcoholics. Alateen, a part of Al-Anon, is for young people aged 12-17 (inclusive) who have been affected by someone else's drinking, usually that of a parent. For details of meetings throughout the UK and Eire please contact the helpline.

Alzheimer Scotland

Alzheimer Scotland

The dementia helpline is a freephone 24 hour service providing information and emotional support to people with dementia, carers, relatives, friends and professionals. Operate an e-mail service for anyone who is affected by dementia in any way or who has questions about this illness. Alzheimer Scotland provides day care and day opportunity services in many parts of Scotland. Calls to 0808 80 numbers are free to call from landlines and mobiles within the UK.