Achieve excellence with the Helplines Standard
The Helplines Standard is the nationally recognised quality standard which defines and certifies best practice in helpline work.
Whether you’re a large organisation or a small, specialised service, the Helplines Standard supports you in achieving excellence.
By attaining the Helplines Standard, your organisation demonstrates its commitment to delivering high-quality services that meet the needs of service users, staff and volunteers, funders and stakeholders, and anyone coming into contact with your helpline.
Take the next step towards ensuring your helpline is meeting the highest standards of service.
The Helplines Standard Team were supportive every step of the way, including on the assessment day, which was a good opportunity to discuss our successes and gain recommendations for how to improve our services further.
How can the Helplines Standard benefit your organisation?
Competitive advantage when seeking funding and partnerships
Enhanced credibility by demonstrating a commitment to quality and excellence
Greater visibility to potential service users and funders
Great motivator by acknowledging a commitment to best practice
Continual development within strategic planning and partnerships
Branding recognition and publicity via our Helplines directory
Take your helpline to the next level today
As an organisation, we work with a lot of corporate partners and funders. Having the Helplines Standard means we can demonstrate to them that we are meeting industry good practice. The external benchmarking is something they understand from their own sectors.
Mind