Testimonials

We have supported many organisations through the Helplines Standard process for over 20 years, continually raising standards in the helpline sector.

"This is a good news story! We can use it in our publicity materials and communications to our members, in tender bids and when asking for funding. Additionally, it is a big confidence boost as it confirms that we offer an outstanding service - we always felt that we did but to get affirmation from an organisation such as yours makes it official."

"As an organisation, we work with a lot of corporate partners and funders. Having the Helplines Standard means we can demonstrate to them that we are meeting industry good practice. The external benchmarking is something they understand from their own sectors."

"The whole process was smooth from start to finish. Sam ensured that she was available for any queries that we had and was incredibly helpful. The certification helps give us more evidence of our quality of delivery which helps with income generation and service sustainability."

"The certification provides assurance to stakeholders, funders and others that quality has been tested and achieved. The two assessors were a delight to meet and made the day enjoyable through their relaxed and inclusive approach."

"The team are delighted to have been awarded the Helpline Standard and have received very encouraging feedback from people who contact the support line and those who underpin the charity. We hope that obtaining the Helpline Standard will enable Sarcoma UK to gain additional funding for the support line, but most importantly to reassure anybody making contact that they will experience a high quality, responsive and caring service."

"As commissioners, we are committed to work with providers to ensure quality and best practice in the services provided with public money in our city, hence we included a requirement to achieve the Helplines Partnership Accreditation in our service specification. Independent scrutiny such that the Helpline’s Partnership provides is one of the ways we can be assured that people in Sheffield affected by domestic abuse will get an effective and good quality service from our commissioned provider.”

"The Helplines Standard gave us a chance to review how things were done, and realise that not everything was written down; it helped us identify training needs. As our service has expanded to include using helpline volunteers, having the Standard in place meant that we were able to bring them into a structured training programme."

"The biggest impact for us achieving the Helplines Standard accreditation was on our workforce. There is much more clarity now and we have introduced measures to help the team work better. Our managers have a clearer understanding of our policies, what they need to include and that they are being followed."