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The assessment team

The assessment team

HLP currently has three assessors Laura Dowswell (Lead Assessor), Rosie Swan (Helplines Standard Co-ordinator and Assessor), and Michelle Fernandes (Helplines Standard Co-ordinator and Assessor) who are available to answer any queries you may have and to help guide you through the process.

Please don’t hesitate to get in touch via to find out more about the Helplines Standard certification.

Laura Dowswell - Lead Assessor
Rosie Swan - Helplines Standard Co-ordinator and Assessor
Michelle Fernandes - Helplines Standard Co-ordinator and Assessor


The team at Helplines Partnership have made us all feel so comfortable and we can’t thank you enough for your support throughout the submission process. Health Assured