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Training & Events

Training & Events

Please bear with us as we redesign our website and develop our exciting new re-branding here at HLP to improve and grow our service.

Here is a list of our available open training courses throughout the month of August;

11th August – Safeguarding for Helplines

18th August – Responding to Suicidal Callers

25th August – Volunteer Management

31st August – Vicarious Trauma

Please note that our booking forms are currently unavailable. To book a place on one of our training courses, please contact [email protected]


Helplines Partnership offers a range of training services to help you and your organisation deliver effective, high quality services.

We have many years of experience designing and delivering training to organisations and individuals who work and volunteer for charities, work for local authorities, public sector organisations, voluntary sector organisations and private sector clients.

We support helpline professionals, and those providing information, advice and support in non-face-to-face settings, and encourage professional practice through specialist training.

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Skills Based Helpline Training Courses

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

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Online Training For Helplines

We have adapted and developed our specialist helpline training courses to deliver them online.

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Helpline Training Courses

Following government guidance, we have temporarily suspended our face-to-face training.

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Onsite, Virtual Onsite and Bespoke Training

Face-to-face onsite training, where we come to you, and virtual onsite training delivered online to your team.