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Helplines Partnership offers a range of training services to help you and your organisation deliver effective, high quality services.

We have many years of experience designing and delivering training to organisations and individuals who work and volunteer for charities, work for local authorities, public sector organisations, voluntary sector organisations and private sector clients. We support helpline professionals, and those providing information, advice and support in non-face-to-face settings, and encourage professional practice through specialist training.

Please note that our booking forms are currently unavailable. To book a place on one of our training courses, please call us on (0) 300 330 7777 or contact

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CPD Accredited Training Courses

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

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Open Training Courses

Online helpline training gives you greater flexibility to access and engage with our specialist helpline training. Our online training is interactive, practical and relevant, delivered by experienced trainers supported by a course facilitator.

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Inhouse Training and Virtual Inhouse Training

Our helpline training courses are designed for helpline managers, service coordinators and experienced helpline workers. Focusing on specific areas of helpline work they will give you an in-depth understanding, allowing you to develop robust working practices and policies to better support your team, service users and the service provision.