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Training

Training

Helplines Partnership offers specialist and CPD-accredited training to promote best practice in helpline skills and in managing services, for any organisation offering information, advice and support via the telephone, webchat, email, video and other channels.

Winter Promotion

We are excited to offer HLP Members an exclusive promotion for our open training courses. Members can now book any open training course taking place in November and December 2024 for just £99 per place.

* Terms and Conditions apply. The cost is £99 + VAT for open courses taking place in November and December 2024. The offer cannot be used with any other promotional offer or reward. Available to HLP members only. Maximum of four delegates from any one organisation on each course date.


We have many years’ experience in designing and delivering training to charities, local authorities, public sector organisations, voluntary sector organisations and the private sector.

All our courses can be accessed online or face to face. We can train your whole team together (our in-house service) or individuals can book onto our open courses alongside other organisations.


One of the best sessions I have ever attended, really lovely trainer and a very helpful and informative session.
mind.webp Mind - Vicarious Trauma

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