The training offered by Helplines Partnership is CPD Accredited and all the courses are regularly reviewed and updated to reflect the ever changing needs of staff working on phone lines.
Resilience and wellbeing are no longer optional. They’re critical for sustainable success. Traditionally developed for call-handling professionals, our resilience led training is now supporting a diverse range of sectors including education, legal services, banking, construction, and other high-demand corporate environments.
We know that sourcing and funding essential training can be time consuming. Our dedicated teams can help you identify the courses best suited to your needs. Get in touch to find out more.
Resilience & Wellbeing
Resilience & Wellbeing
Our Vicarious Trauma and Worker Wellbeing courses are designed to compliment each other, promoting both personal resilience and a thriving workplace. Get 10% off when you enrol in both courses together.
Vicarious Trauma
This practical course will explore the implications of vicarious trauma within your role, helping you to establish and review strategies and procedures to effectively manage and address the personal and professional risks.
Worker Wellbeing
This insightful and practical course will help delegates to understand why the work we do can take a toll on us, and to explore the best evidence-based, self-help strategies to support teams in mitigating workplace stress, burnout and compassion fatigue.
Commercial Collective
Become part of our collective and receive 10% off all our standard training rates
Find out moreCall Handling Support Courses
Digital Skills
This course explores best practice for each channel, ensuring the people contacting and accessing your service receive high quality delivery across all channels.
Responding to Suicidal Callers
This course explores identifying risk, techniques in managing and responding to callers and setting up internal processes, all whilst considering the call handlers own self-care.