Enhance your phoneline service with Complete Skills training
Our Complete Skills Package offers comprehensive training that combines Level 1 Essential, Level 2 Developing and Level 3 Advanced Call Handling Skills courses.
Level 1: Essential Call Handling Skills
This course is a practical, skills-based introduction, offering you the essential tools needed to respond confidently to calls. You will learn the core competencies required to provide effective support, including active listening, clear communication, and appropriate response techniques.
Level 2: Developing Call Handling Skills
This course focuses on more advanced aspects of phoneline work. This stage is crucial for understanding and managing challenging calls. You will develop advanced skills in empathic listening and learn how to engage with callers while maintaining professional boundaries.
Level 3: Advanced Call Handling Skills
Designed for experienced professionals, the Level 3 course delves deeper into the complexities of phoneline interactions. This skills-based course will enhance your ability to manage distressed, angry, repeat and suicidal callers with confidence and professionalism.
CPD Accredited Training
Receive CPD certificates upon completion on all 3 courses and accrue a total of 18 CPD hours.
