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Find a Helpline

Our Find a Helpline directory lists approved members of Helplines Partnership providing support via various channels.

Find a Helpline

Birmingham & Solihull Women's Aid

Birmingham & Solihull Women's Aid

BSWA provides a free, confidential telephone helpline service to anyone affected by violence against women and children. The Helpline Team can provide emotional support, details for emergency accommodation such as refuge or temporary accommodation, information on community drop-ins across Birmingham and Solihull for face to face support on a range of issues and safety planning information. Support extends to professionals, friends or family members who are supporting or are worried about a woman who is affected by abuse. The Team can also assist with issues including abusive relationships, forced marriage, female genital mutilation, child sexual abuse, gang association and young people's relationships. Calls to 0808 80 numbers are free from mobiles and landlines in the UK and do not appear on itemised bills.

Birmingham Mind

Birmingham Mind

Confidential helpline providing advice and information to people experiencing mental health difficulties, their families, professionals and the wider public. The service is open 24hrs a day, every day. The helpline can also offer advice, information and signposting relating to health and social care and a range of other issues including low mood, depression, anxiety, self-harm or suicide. Also, live webchat with an inbuilt translation function so we can chat in your preferred language. This service is able to provide fast and responsive support in real-time. Further support from Birmingham Mind includes practical emotional and wellbeing support over the phone or through wellbeing services, access to Covid-19 counselling and support for keyworkers.

Blood Cancer UK

Blood Cancer UK

Free support-line service manned by trained staff providing information and emotional support to anyone affected by blood cancers, and signposting to other available services. There is an email service for written queries and a community blog space on website to provide an opportunity for peer to peer support. Patient information booklets written in-house in collaboration with a medical advisory panel can be sent to callers on request.

Blue Cross - Pet Bereavement Support Service

Blue Cross - Pet Bereavement Support Service

Offers confidential support, understanding and practical information for pet owners and others in contact with animals through its telephone and email support line service. Dedicated and trained volunteers across the UK offer their time on the support line every day of the year to help pet owners through their loss. Volunteers welcome. The Pet Bereavement Support Service also has a range of literature available to download covering euthanasia, children and pet loss, information cards and posters. Charity provides training courses in pet loss.

Bradford Cyrenians

Bradford Cyrenians

Confidential telephone helpline for all men across the UK suffering from domestic abuse by their current or former partner (including same-sex partner) or other family members. The helpline team are trained professionals who have experience of working with men who have suffered domestic abuse. Offering emotional support, information and guidance. Can also signpost to other specialist services. MSU can offer 2 units of emergency crash pad accommodation and 5 units of longer term furnished accommodation. Each service user has a dedicated supported housing officer who will work intensively around support needs, for e.g. emotional and practical support, claiming correct benefits, registering with a GP, helping become tenancy ready and rehousing support to help men access long term accommodation.

Brain and Spine Foundation

Brain and Spine Foundation

Offers information and support for people with brain and spine conditions and their families, through a helpline, website and publications. The helpline is run by neuroscience nurses who can answer questions and provide emotional support. The Team can talk through any neurological symptom, investigation or condition, even if it is rare; explain neurological and medical jargon; help with medical notes or letters and advise about services to access. Can also assist callers in making an informed choice or decision. Further support includes information booklets and factsheets on various conditions, such as dizziness and balance problems, subarachnoid haemorrhage and brain tumours, all of which can be downloaded from the website free of charge. Calls to 0808 80 are free from landlines and mobiles in the UK.

brainstrust

brainstrust

UK based brain tumour charity providing personal 24/7 support from the point of diagnosis onwards. Work nationally to help both patients and carers get back on their feet following a brain tumour diagnosis. Local brainstrust teams run a range of activities to build communities and provide help for people battling a brain tumour. Also work with hospitals to secure the best care possible for brain cancer sufferers. Website has information on symptoms and diagnosis, treatment information, patient guides and resources.

Brake - The Road Safety Charity

Brake - The Road Safety Charity

Brake supports people who have been bereaved or seriously injured in a road crash, as well as the family, friends and professionals supporting them. Support is provided via literature and through a telephone helpline staffed by professionals. Literature includes information and advice to help with the immediate practical issues, coping with emotions and feelings following a crash, criminal prosecutions and finding appropriate legal support. The Helpline provides support to those directly affected by a crash, either through bereavement or injury, and their carers, whether the crash happened recently or a long time ago. Also supports professionals, such as health workers, police officers and teachers, who need information about how to help people affected by a crash. The helpline officers can help by providing a listening ear, provide information on procedural and practical issues, help accessing legal support, source counselling and help from support agencies. Officers will also signpost callers to other national and local support organisations as appropriate.

Breast Cancer Now

Breast Cancer Now

Free confidential helpline with tailored information and specialist support to anyone affected by breast cancer or with queries about breast health. Callers include people who want to know more about the signs and symptoms of breast cancer; people who’ve been diagnosed with breast cancer, their families and friends; and healthcare professionals. Calls are answered by nurses and trained staff with experience of breast cancer. Can also signpost to further support. Further information on the range of services available on the website. Support days around the UK. National regional centres, also hairloss advice, online forums, specialist services for younger women and those with secondary breast cancer. Calls are free from all UK landlines and mobiles. Access to a telephone interpreting service in over 240 languages and the Next Generation Text service, prefix 18001.

Bristol and Avon Chinese Women's Group

Bristol and Avon Chinese Women's Group

The Chinese Lantern Project offers a free telephone helpline service to the Chinese community in the South West region. The aim of this helpline is to identify isolated and hidden members of the community and empower them to better integrate into the wider society and to offer support and referrals through listening attentively with understanding and empathy. Through the telephone helpline callers can seek assistance on a range of issues including benefits, housing, debt, employment, training, social care, family, discrimination as well as immigration. The project also runs a series of face-to-face surgeries and provides signposting to state organisations, local agencies and other voluntary organisations.