addarrow-downarrow-leftarrow-rightarrow-upcanceldowndownloademailIcons / Social / FacebookfilterhomeIcons / Social / InstagramleftIcons / Social / LinkedInmenuremoverightsearchtagtranslateIcons / Social / Twitterup Icons / Social / YouTube user calendar location

Find a Helpline

Our Find a Helpline directory lists approved members of Helplines Partnership providing support via various channels.

Find a Helpline

Carers First

Carers First

Carers First provide information, advice, guidance, emotional support, training and activities to carers. The helpline provides an opportunity for carers to talk about their caring role and help them get the support they need. The Team can also support conversations with people and services such as GPs, social care and hospitals and offer practical training to help in the caring role. Further support includes assistance with information about benefits and financial support, opportunities to access support groups and activities, help to plan for the future and emergencies, getting the right balance in life and support to access a break or help around the home, monthly e-bulletins and "What's-On" guides containing details of groups supported by Carers First.

Carers Support West Sussex

Carers Support West Sussex

Helpline providing free, confidential and impartial information and advice to family and friends carers in West Sussex. The Team can provide local and national information on services available for carers, including benefits and financial information. Free newsletter also available. Further support from the Team includes an Emotional Support Service for carers who need time to talk through concerns and specialist Carer Support Workers who provide individual support to people caring for someone with any long term illness or disability. Specialist workers can offer practical and emotional support to parent carers, young adult carers and carers dealing with mental health and learning difficulties, Autism and Asperger Syndrome, drugs and alcohol. The website has information and links to useful carer and support organisations.

Carers UK

Carers UK

Information and guidance on all aspects of caring. Caring can present all kinds of challenges from filling in forms to coping with emotions. The Helpline Team can provide information and guidance on benefits including Carer’s Allowance, carers' employment rights, taking a break, carers’ assessments, and how to challenge decisions. Online forum to talk about real issues with other carers and former carers who understand and are supportive. The guide ‘Looking After Someone’ is available to download from the website with information on financial and practical support available for carers. Website also has facility to search for local carers' organisations. Calls to 0808 80 numbers are free to call from landlines and mobile phones within the UK and do not appear on itemised bills.

Carlisle Eden Mind

Carlisle Eden Mind

The helpline team offers practical information about mental health, including the services and support available to people of all ages in Cumbria. The Team can also provide information on types of mental health problems, medication and treatment, self-help, helplines and online support. Callers can talk through concerns about their own or someone else’s mental health. Staff will listen and help callers explore options or be a listening ear in times of distress.

Carlisle House Substance Misuse Treatment Centre

Carlisle House Substance Misuse Treatment Centre

A residential substance misuse treatment / rehabilitation programme. This six week programme includes group, family, complementary, creative and eco therapies.

Centrepoint

Centrepoint

Free and confidential helpline providing homelessness advice and support to anyone in England aged 16-25. The Team can also offer advice to people worried about a young person they know. The Centrepoint Helpline can help with issues including sofa surfing, options for when the Council cannot provide support, pregnant women and those with children, non-UK citizens and fleeing violence. The team connects callers to the right services as quickly as possible and can help young people put a plan into action. Calls to 0808 80 numbers are free from landlines and mobiles in the UK.

Chest Heart & Stroke Scotland

Chest Heart & Stroke Scotland

Free confidential Advice Line service provides support and information for people living with lung disease, heart disease and stroke. In addition we give advice to families, carers, and health and social care professionals across Scotland. Specialist Advice Line nurses provide a supportive listening ear, together with health advice based on Scottish and UK clinical guidelines. Further support includes free chest, heart and stroke booklets and factsheets, and other related health information, which can be sent via email or post.

Child Bereavement UK

Child Bereavement UK

Free confidential bereavement support by telephone, video or instant messenger, wherever you live in the UK. Further support includes support for individuals, couples, children, young people and families, facilitated groups for bereaved families where children aged 4-12 and their adult carers can meet others and explore their feelings through creative activities, facilitated groups for those between the ages of 11 and 25 to meet for social activities and to work on creative projects and facilitated groups for bereaved parents and carers to meet in a supportive environment.

Child Death Helpline

Child Death Helpline

Helpline for anyone affected by the death of a child of any age, under any circumstances, however long ago. Whilst most calls are from parents, enquiries from family, friends, teachers, emergency services staff and healthcare professionals also welcome. Staffed by trained volunteers, all of whom are bereaved parents. Volunteers supported by professional teams within Great Ormond Street Hospital for Children, NHS Trust, and the Alder Hey Children’s NHS Foundation Trust.

Children in Northern Ireland (CiNI)

Children in Northern Ireland (CiNI)

Free confidential helpline providing advice, support and guidance to parents, carers and family members on a wide range of parenting related issues including protection, domestic violence, substance use and mental health issues, child behaviour, child contact issues, teenage behaviour, separation and family tensions. Service also available face-to-face or online. Further support includes useful resources or signposting to services in the area. Calls to 0808 80 numbers are free from landlines and mobiles in the UK and do not appear on itemised bills.