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Services

Services

Helplines Partnership represents the helplines sector across the UK and internationally, supporting helplines to provide the best quality service to their users. Our services have been developed over 25 years to meet the needs of our members, helplines and the wider community.


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Helplines Standard

The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the varied ways in which today’s service users wish to make contact.

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Consultancy

With over 25 years of knowledge and expertise in the helplines sector, we can support you with any aspect of helpline-related work whether you are looking to review or develop part of your service, or to set up a new helpline.

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Setting Up a Helpline

If you are interested in setting up a helpline, we’ve created a series of resources, drawing on our knowledge and experience as the membership body for the helpline sector, to help you work through the process step by step.


Feedback

"Your training was great - the volunteers were all really engaged and enthusiastic throughout - and you really demonstrated what we wanted from them excellently." - Zainab Lantan, Carers UK