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Callers expect helplines to provide confidential, high quality and affordable ways to access them. Ideally they should offer a variety of contact channels so that callers have a choice depending on their circumstances.

We have worked with helpline telecoms specialists and the regulator, Ofcom to develop a range of solutions specific to the needs of helplines. We also lobby to protect the interests of helplines in the face of regulatory changes and other external factors.

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Payphone Access Charge

BT waives the Payphone Access Charge (PAC) for Helplines Partnership members in the voluntary sector who operate their helplines on free to caller numbers. …

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Helpline Freephone Range

Helplines Partnership (HLP) offers a dedicated range of freephone numbers that are exclusively available for helplines. HLP is authorised by Ofcom to operat…

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Telecom Services

As a member of Helplines Partnership, we invite you to use The Phone Co-op for your phones, mobiles and broadband. They are the UK’s only telecoms co-operat…

Virtual call centre
Virtual Call Centre

Sophisticated Inbound Solutions Bespoke cloud based service provides a flexible and reliable solution for handling calls enabling helpline workers to log on…

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Helplines Partnership works with LanguageLine Solutions to offer helplines and charities access to over 200 languages – 24 hours a day, 365 days a year. Mem…