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News and blog

Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.

Articles

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Announcing our keynote speaker

We are delighted to announce our keynote speaker for our Annual Conference and Helpline Awards 2025.

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Is your helpline leading the way in innovation or sustainability?

Our Innovation and Sustainability Award honours those who have introduced creative, forward-thinking solutions or sustainable practices that make a real difference to service users and the sector.

Recognise your team— enter the Employee of the Year award

Do you have a team member who has shown extraordinary dedication, professionalism, and compassion, significantly contributing to the success of your helpline service? If so, we want to hear from you.

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Call Handling announced as sponsor of the 2025 Helpline Awards

We are delighted to announce that Call Handling will be the official sponsor of the 2025 Helpline Awards.

Helplines Partnership support to universities

Our support to universities following student suicide review

Helplines Partnership is writing to government ministers and university leaders in response to the recent review into student suicides.

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Meet our Helpline Award judges 2025

We are delighted to introduce the brilliant panel of judges for this year’s Helpline Awards.

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Sponsorship opportunities now available

We are excited to offer sponsorship opportunities for our Annual Conference and Helpline Awards, taking place on Thursday 6 November 2025 at the Hyatt Regency Hotel in Manchester.

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Helplines Partnership summary—New online child safety measures from Ofcom

There will be a number of key impacts for charities who support children and young people...

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The Impact of the Spring Statement 2025 on Charities and Welfare

This Wednesday saw the Chancellor present the UK government's Spring Statement 2025 and with it a range of financial and policy changes that may significantly impact our members and the people they support.

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Women inspiring women—the power of working together

For International Women’s Day, our Director of Operations Gemma Khairi shares her leadership journey and inspires other women to move into leadership roles.

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Advice for women aspiring to senior roles within the charity sector

For International Women’s Day, our Chief Executive Paula Ojok shares her advice for women aspiring to senior roles within the charity sector.

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Why we need a Helplines Awareness Day

Gemma Khairi, Director of Operations at Helplines Partnership, explains why we needed an awareness day for the helpline sector.