It’s been a year of challenge and change—both for our sector and for society more widely. The helpline landscape is evolving all the time, shaped by increasing demand, new pressures, and the growing complexity of the issues people are facing.

We’re excited to announce that the shortlist for the 2025 Helpline Awards has now been confirmed.

The shortlist for the 2025 Helpline Awards has now been confirmed.

We’re excited to announce the programme for our Annual Conference and Helpline Awards 2025—and it’s one you won’t want to miss.

We stand with Healthwatch organisations up and down the country and will be writing to the Secretary of State for Health urging him to think again.

We are delighted to announce our keynote speaker for our Annual Conference and Helpline Awards 2025.

Our Innovation and Sustainability Award honours those who have introduced creative, forward-thinking solutions or sustainable practices that make a real difference to service users and the sector.

Do you have a team member who has shown extraordinary dedication, professionalism, and compassion, significantly contributing to the success of your helpline service? If so, we want to hear from you.

We are delighted to announce that Call Handling will be the official sponsor of the 2025 Helpline Awards.

Helplines Partnership is writing to government ministers and university leaders in response to the recent review into student suicides.

We are delighted to introduce the brilliant panel of judges for this year’s Helpline Awards.

We are excited to offer sponsorship opportunities for our Annual Conference and Helpline Awards, taking place on Thursday 6 November 2025 at the Hyatt Regency Hotel in Manchester.