Reflecting on the year in our Annual Review

It’s been a year of challenge and change—both for our sector and for society more widely. The helpline landscape is evolving all the time, shaped by increasing demand, new pressures, and the growing complexity of the issues people are facing.

Through it all, the passion, resilience and commitment of the helpline sector have shone through. It’s this shared determination to support people when they need it most that continues to inspire us.