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Thinking of attending our Responding to Suicidal Callers course?

Thinking of attending our Responding to Suicidal Callers course?

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How to respond to callers who present with suicidal thoughts or plans is a common concern for many helpline services.

It is essential that your service is equipped to identify those at risk and that your team know how best to support them.

Our CPD-accredited Responding to Suicidal Callers course covers identifying risk, using different techniques to manage suicidal callers, and setting up internal processes, policies and supervision.

Here's what previous participants said about the course.

“It gave us more confidence and understanding of how best to support people, while also giving us the coping skills to protect our own mental wellbeing, which is something we are very grateful for.” — Abbie Johnson at Dogs Trust.

“I learned how to navigate suicidal callers and identify the different levels of risk.” — Semihat Kareem, Muslim Youth Helpline.

“The training helped me to have belief in myself and to have confidence when talking and supporting service users. I will be using the idea of a safety plan to empower callers. Thank you.” —Jane Jackson, Founder of Bristol Grandparents Support Group charity.

“I went into the training hoping to increase my confidence in responding to suicidal callers and picking up some helpful tips and techniques. The training has absolutely helped me in doing this, and I feel more equipped to handle these calls now. The training was extremely useful, and I would highly recommend to anyone working on a helpline. Christian (the trainer) was very insightful and great at engaging the group in discussions and feedback. I got a lot out of the training and gained really valuable knowledge and skills from not just Christian, but also the other participants in my group. Thanks very much! — Caitlin, Families Outside.

“It was informative, well-structured and offered guidance on what we can do, that felt empowering. It also provided a safe space for discussion.” — Sandra Corrigan, ‘INTO’ Irish National Teachers' Organisation.