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Responding to Suicidal Callers (CPD Accredited)

Responding to Suicidal Callers (CPD Accredited)



How to respond to service users who present with suicidal thoughts or plans is a common concern for many services. It is essential that your service is equipped to identify those at risk and that your team know how best to support them. This invaluable course explores how to identify risk, practice different techniques in managing suicidal callers and set up internal processes, policies and supervision. Service managers and co-ordinators attending this course will leave with greater knowledge, confidence and awareness alongside practical skills and actions to take back to their helpline.

Learning Objectives

  • Explore attitudes to suicide including barriers to communication
  • Look at context and statistics of suicide
  • Recognise who is at risk from suicide and potential signs
  • Examine current suicide models and their pathways
  • Introduce basic skills and suicide response pathway and techniques in responding
  • To practice conversations on voice/chat channels that recognises invitations to talk about suicide
  • To develop/implement policies relating to callers at risk of suicide

Additional info

  • CPD certified - receive a CPD Certificate upon completion
  • Accrue CPD Hours
  • Worksheets provided
  • Copy of powerpoint presentation after session
  • Attendance certificate upon request


Costs and Rewards on our courses for members and non-members.

Open Training

  • Available virtually
  • These courses are an opportunity to learn alongside other organisations.
  • Up to 4 delegates from 1 organisation on each course
  • Course capacity: 16 delegates

Inhouse Training

  • Available virtually and in-person
  • These courses are an opportunity for your team to learn together
  • Training materials and learning content can be tailored to meet the specific needs of your organisation
  • Courses suitable for between 6 and 16 delegates

Enquire about inhouse training via

Upcoming Open Training Training

Date: 30 July 2024

Time: 10.00 – 16.00

Channel: Virtual - Zoom

Contact us via to find out more, or book directly via the form below.