Elevate your phoneline expertise with advanced skills training
For professionals ready to deepen their expertise in call centre services, our Experienced Skills Package offers comprehensive training that combines Level 2 Developing and Level 3 Advanced Call Handling Skills courses.
This package is designed for those who have completed basic training and are looking to refine their skills in managing complex and sensitive calls.
Level 2: Developing Call Handling Skills
This course focuses on more advanced aspects of phoneline work. This stage is crucial for understanding and managing challenging calls. You will develop advanced skills in empathic listening and learn how to engage with callers while maintaining professional boundaries.
Level 3: Advanced Call Handling Skills
Designed for experienced professionals, the Level 3 course delves deeper into the complexities of phoneline interactions. This skills-based course will enhance your ability to manage distressed, angry, repeat and suicidal callers with confidence and professionalism.
CPD Accredited Training
Receive CPD certificates upon completion on both courses and accrue a total of 12 CPD hours.
