Resilience for a Healthy Workplace
Every call counts. But so does the wellbeing of the person answering it.
Whether you're in a call/contact centre, reception, or any front-line support role, exposure to emotionally charged conversations can take a silent toll.
Our Vicarious Trauma Training is designed specifically for teams and individuals who handle difficult calls. This practical, expert-led course empowers staff to recognise the signs of vicarious trauma and equips them with tools to manage emotional strain effectively.
Boost staff resilience
Reduce burnout and turnover
Support mental wellbeing
Enhance service quality
Help your team stay strong, compassionate, and capable of delivering high-quality support without sacrificing their own mental health.
Learning Objectives
Explore and understand the process of vicarious trauma
Recognise and identify the key risk factors to your workers and service
Create an action plan for your service
Explore the meaning of a complex contact in your service and understand the impact complexity has on risk factors
Utilise the Professional Quality of Life Measure (ProQOL) for early identification of burnout / vicarious trauma
Learn how to use GLAD technique for positive thinking
Resilience and Wellbeing
Our Resilience and Wellbeing courses are designed to support individuals build the skills needed to cope with challenges, stress, and adversity in both personal and professional settings.
Our Vicarious Trauma and Worker Wellbeing courses are designed to compliment each other, promoting both personal resilience and a thriving workplace. Get 10% off when you enrol in both courses together.
CPD Accredited Training
Receive a CPD certificate upon completion and accrue 6 CPD hours.
'The Trainer was really informative and engaging throughout the session. It was great to draw on her experiences in her professional career whilst also being given a space to share our own. It is a topic that has especially resonated with me throughout my social work career and it was a fantastic opportunity to deepen my understanding to inform my practice moving forwards.'