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Word360 Limited, trusted supplier of Helplines Partnership

Word360 Limited

About Word 360

Word360 are a technology enabled language service provider specialising in providing the right language at the right time for public sector organisations.

We do this through our award-winning and industry leading SaaS solution, Wordskii – a one-stop shop for any requirement you may have as well as our Wordskii Connect service that allows anyone to contact your helplines in their own language.

We’re passionate about making everyone part of the conversation translating more than five million words and providing more than 500,000 interpreting sessions to the NHS, Local Authorities, VCSE’s and other organisations in the last 12 months.

Services: Please provide a list of the services you offer as part of the agreement with HLP.

Wordskii Connect

Connect allows anyone with language barriers to connect to your helplines whilst automatically dialling in an interpreter in their language of need.

Telephone or Video Interpreting

Available as an on-demand and pre-booked service, staff can access multilingual support in over 450 languages and dialects.

Face to Face Interpreting

Arrange for professional interpreters to attend on site meetings to support your conversations.

British Sign Language

We offer both in person and video BSL interpreting support, nationwide.

Translation Services

Our professional translators are subject matter experts in over 250 languages offering assured high quality translation services.

Alternative Formats

Supporting your organisation to meet the Accessible Information Standard, we offer easy read, Braille and large print translation services.

Single Service Solution

Have a requirement for a fully managed service? Word360 can offer a comprehensive and reliable service that includes all our products and services making your services accessible to all, in any language, at any time of day.

As specialist suppliers into the health and social care sectors our linguists, systems and processes are designed to provide clinically safe language support at any time of day, understanding your priorities and preferences.

Wordskii Connect £75 per month

Connect allows anyone with language barriers to connect to your helplines whilst automatically dialling in an interpreter in their language of need.

Free Evaluation of Needs service

Digital transformation of the language industry means that are a plethora of services and solutions to support organisations.

We provide a free, no obligation service, that explores how your organisation can explore the use of technology to make your services more accessible. You will receive a report and overview of how your service can support a wider audience.

Book an appointment here.

  • 25% of subscription services off first year
  • Free training and onboarding
  • Dedicated Account Management support to provide you with the right service solution.
  • Expertly trained linguists and interpreters in the health, care, public and VCSE sectors.

We are working with many HLP members to connect conversations and ensuring equitable access. This includes Age UK, Safeline, and Women’s Aid. The best testimonial are from the people we strive to support:

“I can now call my surgery and re-order my medication without my son having to help me. This has really helped me to speak to my doctor because I live on my own….”​

A Begum I Service-user feedback about Wordskii Connect​

“It is refreshing to work with an agency that really cares about the service user and is willing to go the extra mile to find a solution to a problem and not just brush it under the carpet. They really are exemplars in their field’.

Contract Manager – Women’s Aid

Call us on 0121 554 1981 or email getintouch@word360.co.uk