addarrow-downarrow-leftarrow-rightarrow-upcanceldowndownloademailIcons / Social / Facebookfilterhome Icons / Social / Instagram info left Icons / Social / LinkedInmenuremoverightsearchtagtranslateIcons / Social / Twitterup Icons / Social / YouTube user calendar location hide show close dashboard

Find a Helpline

Our Find a Helpline directory lists approved members of Helplines Partnership providing support via various channels. If you cannot find the topic you are looking for, use the search bar.

Find a Helpline

Equality Advisory & Support Service (EASS)- Advice Line

Equality Advisory & Support Service (EASS)- Advice Line

Provide information advice and support on discrimination and human rights issues to individuals. Can advise on the Equality Act 2010, advise on options to resolve issues, advise on options for informal resolution, advise on eligibility for civil legal aid, provide support for people considering making their own claims and assist in finding local sources of support. The information and support provided by the service is not the same as legal advice, which should only be provided by, or under the supervision of, professionally qualified lawyers. For callers who are deaf or hard of hearing call RAD through webcam portal at www.royaldeaf.org.uk/webcam/ to speak to an adviser in BSL or text chat.

ERIC - The Children's Bowel & Bladder Charity

ERIC - The Children's Bowel & Bladder Charity

Helpline offering information and listening support to children, young people and parents on all aspects of childhood continence, including toilet/potty training, bed wetting, daytime wetting, soiling and constipation. E-mail and message boards also available for support and advice. A range of resources, including leaflets, literature, sale of bedding protection, bed wetting alarms, underwear and children's books. Training for professionals. Website, information resources and campaigns to raise awareness of and improve care for continence problems.

Ethnic Minorities & Youth Support Team Wales (EYST)

Ethnic Minorities & Youth Support Team Wales (EYST)

Multi-lingual Helpline Wales is a confidential national multi-lingual telephone helpline providing information, referral and signposting for Black, Asian and Minority Ethnic people to specialist advice, mainstream and community organisations. Can assist with issues including health, work, education, housing, welfare entitlements and personal safety. The helpline can offer help in a variety of community languages. Please bring this to the Team’s attention at the start of your call and the helpline advisors will do their best to assist. Calls to 0808 80 are free from landlines and mobiles in the UK and do not appear on itemised bills.

Faith Matters

Faith Matters

Tell MAMA dedicated helpline provides support and assistance to victims of anti-Muslim hatred and prejudice or Islamophobia. Further support includes an online service, from 9am-2am, to respond to online reports. Tell MAMA provides direct casework support, access to pro-bono legal advice, signposting, emotional support and advocacy work to victims. Work with police forces and law enforcement agencies to support prosecutions on Islamophobic hate incidents and cases. Raises awareness of Islamophobia and anti-Muslim hatred with police forces, Government departments, civil society and faith institutions.

Families Need Fathers

Families Need Fathers

Provides support to parents and families following separation. Service open to mothers, fathers, grandparents, new partners and extended families. The helpline team can provide information, advice and support services to help parents achieve a positive outcome. Informative website, online forum (with free online Solicitor) plus a network of over 50 branches throughout the UK. Many branches offer free Solicitor clinics and also the opportunity to speak to someone face-to-face with wide ranging help from members familiar with the family courts. Further support includes various resources, factsheets and guides for members.

Families Outside

Families Outside

Support and information helpline for families with a relative in prison. Can give information and support over the phone, via text messaging or through email facility and has a range of materials that can be posted or accessed via the website. Supports families and professionals throughout Scotland and carries out direct support work with family members. Training and awareness raising is available for professionals who come into contact with families affected by imprisonment.

Family Action

Family Action

FamilyLine is a free service available to any adult family members who manage the challenges of daily life and parenthood via telephone, text message and email. The Helpline Team can provide emotional support or practical guidance on any aspect of parenting or broader family life. Areas of support include parenting, hardship, isolation, relationship breakdown, domestic abuse, education, disability and additional needs. Longer term support can also be provided through regular sessions with befrienders and counsellors. Calls to 0808 80 numbers are free from landlines and mobiles in the UK and do not appear on itemised bills.

Family Action - PARCS Helpline

Family Action - PARCS Helpline

PARCS Helpline offers emotional support and signposting to callers who have experienced either recent or non-recent sexual abuse/rape and/or domestic abuse, or those who are the friend or family of someone who has experienced these types of abuse. The service aims to provide emotional and listening support, help with practical information and guidance and help with understanding and accessing relevant services and information. The Helpline provides support to anyone resident in the South East Hampshire area, including Portsmouth, Gosport, Fareham, Havant and Petersfield. Callers who are residents in other areas will be signposted to an appropriate service either in their area or nationally.

Family Action - Special Guardianship Support Service

Family Action - Special Guardianship Support Service

Telephone helpline offering support from trained operators 5 days a week to special guardians in need of practical advice and support to understand special guardianship role, rights and services. Further support includes online web chat with trained professionals also available 5 days a week and a dedicated website containing comprehensive and up-to-date information and guidance, downloadable resources and signposting to other sources of support. Calls to 0808 80 numbers are free from landlines and mobiles in the UK and do not appear on itemised bills.

Family Carers Ireland

Family Carers Ireland

Confidential, friendly and supportive national Freephone Careline offers a listening ear and practical guidance for family carers who care for loved ones with physical or intellectual disabilities, frail older people, those with palliative care needs or those living with chronic illnesses, mental ill-health or addiction. Can help with issues including health; emotional wellbeing; finances; work/education; the caring role; life at home. Can also provide advice and guidance on rights and entitlements including Carer’s Allowance, Carer’s Benefit/Leave, Carer’s Support Grant, Domiciliary Care Allowance and Home Support Grants. Careline Team can signpost family carers who need additional support to Support Centres located throughout the country. Further support provided by Family Carers Ireland includes free counselling, emergency care planning, respite and emergency respite, training and education, peer support groups, membership, information booklets, e-learning modules, information on your rights and entitlements, young carer support and more.