addarrow-downarrow-leftarrow-rightarrow-upcanceldowndownloademailIcons / Social / Facebookfilterhome Icons / Social / Instagram info left Icons / Social / LinkedInmenuremoverightsearchtagtranslateIcons / Social / Twitterup Icons / Social / YouTube user calendar location

Find a Helpline

Our Find a Helpline directory lists approved members of Helplines Partnership providing support via various channels.

Find a Helpline

Faith Matters

Faith Matters

Tell MAMA dedicated helpline provides support and assistance to victims of anti-Muslim hatred and prejudice or Islamophobia. Further support includes an online service, from 9am-2am, to respond to online reports. Tell MAMA provides direct casework support, access to pro-bono legal advice, signposting, emotional support and advocacy work to victims. Work with police forces and law enforcement agencies to support prosecutions on Islamophobic hate incidents and cases. Raises awareness of Islamophobia and anti-Muslim hatred with police forces, Government departments, civil society and faith institutions.

Families Need Fathers

Families Need Fathers

Provides support to parents and families following separation. Service open to mothers, fathers, grandparents, new partners and extended families. The helpline team can provide information, advice and support services to help parents achieve a positive outcome. Informative website, online forum (with free online Solicitor) plus a network of over 50 branches throughout the UK. Many branches offer free Solicitor clinics and also the opportunity to speak to someone face-to-face with wide ranging help from members familiar with the family courts. Further support includes various resources, factsheets and guides for members.

Families Outside

Families Outside

Support and information helpline for families with a relative in prison. Can give information and support over the phone, via text messaging or through email facility and has a range of materials that can be posted or accessed via the website. Supports families and professionals throughout Scotland and carries out direct support work with family members. Training and awareness raising is available for professionals who come into contact with families affected by imprisonment.

Family Action

Family Action

FamilyLine is a free service available to any adult family members who manage the challenges of daily life and parenthood via telephone, text message and email. The Helpline Team can provide emotional support or practical guidance on any aspect of parenting or broader family life. Areas of support include parenting, hardship, isolation, relationship breakdown, domestic abuse, education, disability and additional needs. Longer term support can also be provided through regular sessions with befrienders and counsellors. Calls to 0808 80 numbers are free from landlines and mobiles in the UK and do not appear on itemised bills.

Family Action - PARCS Helpline

Family Action - PARCS Helpline

PARCS Helpline offers emotional support and signposting to callers who have experienced either recent or non-recent sexual abuse/rape and/or domestic abuse, or those who are the friend or family of someone who has experienced these types of abuse. The service aims to provide emotional and listening support, help with practical information and guidance and help with understanding and accessing relevant services and information. The Helpline provides support to anyone resident in the South East Hampshire area, including Portsmouth, Gosport, Fareham, Havant and Petersfield. Callers who are residents in other areas will be signposted to an appropriate service either in their area or nationally.

Family Action - Special Guardianship Support Service

Family Action - Special Guardianship Support Service

Telephone helpline offering support from trained operators 5 days a week to special guardians in need of practical advice and support to understand special guardianship role, rights and services. Further support includes online web chat with trained professionals also available 5 days a week and a dedicated website containing comprehensive and up-to-date information and guidance, downloadable resources and signposting to other sources of support. Calls to 0808 80 numbers are free from landlines and mobiles in the UK and do not appear on itemised bills.

Family Carers Ireland

Family Carers Ireland

Confidential, friendly and supportive national Freephone Careline offers a listening ear and practical guidance for family carers who care for loved ones with physical or intellectual disabilities, frail older people, those with palliative care needs or those living with chronic illnesses, mental ill-health or addiction. Can help with issues including health; emotional wellbeing; finances; work/education; the caring role; life at home. Can also provide advice and guidance on rights and entitlements including Carer’s Allowance, Carer’s Benefit/Leave, Carer’s Support Grant, Domiciliary Care Allowance and Home Support Grants. Careline Team can signpost family carers who need additional support to Support Centres located throughout the country. Further support provided by Family Carers Ireland includes free counselling, emergency care planning, respite and emergency respite, training and education, peer support groups, membership, information booklets, e-learning modules, information on your rights and entitlements, young carer support and more.

Family Lives

Family Lives

Provides support to parents, young people and families on all aspects of family life. Confidential helpline service which is free from landlines and mobiles. Provides advice, guidance and support on any aspect of parenting and family life, including bullying. Family Lives support staff take calls from 7am – midnight. During the night calls are diverted to the Samaritans who are available to offer emotional support.

Family Rights Group

Family Rights Group

Family Rights Group runs a free, independent, and confidential advice service. Advises families when they are involved with children’s services or need their help. Provides advice for parents, grandparents, relatives and friends including kinship carers in England. They help families to understand the law and child welfare processes and their rights and options and to better understand social work concerns. In addition to the advice line, the service includes easy-to-follow, online advice. Features include an A-Z, FAQs, films, ‘top tips’ and legal advice sheets, and online forums where families can receive advice, discuss issues and find support from others.

Fibromyalgia Action UK

Fibromyalgia Action UK

Offers support and information to people with fibromyalgia, their family, carers and professionals. Provides a listening ear, information on symptoms and possible treatments. The Benefits Helpline provides advice and information on all aspects of DWP benefits for people with fibromyalgia.