Wednesday 20 August 2025 - Policy Writing for Helplines - Member Space Event

Policy Writing for Helplines - Member Space Event

Date: Wednesday 20 August 2025

Time: 11am – 12pm

Clear written policies help services, staff and service users to be safe. Policies show service users, commissioners and other stakeholders what the service commits to, and why, demonstrating transparency and accountability.

Join us for an introductory overview into how a clear policy benefits your service, the difference between a policy and a procedure, what the key policies are for helplines and how they link together. This session offers opportunity to discuss any challenges policy writing & reviewing brings, and network with others in a supportive informal environment.