Our Community

Thank you for your interest in membership with Helplines Partnership. Please check you meet our membership criteria before applying.

Stay in touch with the helpline sector by joining Our Community:

Regular ebulletins
Find a Helpline directory
Help people find your service when they need it through your online directory listing
Helplines Partnership Our Community logo
To use on your helpline promotional material and website
Discounted admission tickets
for the Annual Conference and Awards Ceremony
Upgrade to membership at any time (subject to meeting the Membership Terms and Conditions)

Full Membership

Organisation Name*

Organisation Address*

Organisation Business Phone Number*

Organisation Email*

Organisation Website*

Organisation Registered charity number*

Organisation's last annual turnover*

Is your organisation affiliated or federated to any other organisation? Y/N. If Yes, please provide details:

Please provide a brief description of your organisation, the services offered and to whom the service is aimed:*

Main reason for wishing to join Helplines Partnership:*

What benefits would you like to see as a member of Helplines Partnership?*

How many trained helpline staff do you have, including volunteers?*

Applicant Name*

Applicant Business Phone Number*

Applicant Mobile

Applicant Email*

Applicant Role*

Will you be the main contact for your membership – Y/N*

Yes

Main Contact Name*

Main Contact Business Phone Number*

Main Contact Mobile*

Main Contact Email*

Main Contact Role*

Please provide a financial contact*

Financial Contact Name*

Financial Contact Business Phone Number*

Financial Contact Mobile*

Financial Contact Email*

Will we be required to quote a PO number on invoices? Y / N*

Is there a separate billing address? Y/N*

If Yes, please provide address

PR/ Marketing & Communications Name*

PR/ Marketing & Communications Business Phone Number*

PR/ Marketing & Communications Mobile*

PR/ Marketing & Communications Email*

Additional Contacts for the Membership Account

There is no restriction in the number of contacts under your Membership Account and no additional charge for this.

Name of helpline

To be added to our Find a Helpline directory, please provide details below

When did your helpline start operating?

Does the helpline have access for the hard of hearing for e.g Minicom/Textphone/Text relay?*

Which geographic area does your helpline cover?

Do you have 1471 call-back facility disabled?

Helpline opening hours

Do you have a quality standard or other accreditation for your helpline?*

Other, please clarify

Please provide contact details to display on this helpline's directory listing. If your helpline does not have any of the following just leave the field blank.

Policies*

To be eligible for membership you are required to evidence your organisational Privacy Notice, Confidentiality, Safeguarding and Complaints and Feedback Policies. Please ensure the above policies, documents or links to them are accessible on your website.

Directory Listing*

Please complete this section if you wish to be included in the online 'Find a Helpline' section of the Helplines Partnership website. Organisations operating more than one helpline will have the option to submit up to 3 listings.

Helpline number

Instant messaging

Text/SMS

Webchat

Web forum

Twitter handle

Facebook

Instagram

Other (please specify)

How did you hear about us?*

Payment Details*

Once membership is approved, an invoice will be submitted to the contact lead via email. The invoice is due on presentation.

Terms and Conditions*

Submission of this application form confirms you have read and agree to the Helplines Partnership Membership Terms and Conditions.