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Responding to Suicidal Callers

How to respond to service users who present with suicidal thoughts or plans is a common concern for many services. It is essential that your service is equipped to identify those at risk and that your team know how best to support them. This invaluable course explores how to identify risk, practice different techniques in managing suicidal callers and set up internal processes, policies and supervision. Attending this course will leave you with greater knowledge, confidence and awareness alongside practical skills and actions to take back to your organisation.

This course is fully up to date with the latest NHS and NICE guidance.


Learning objectives

Explore context, statistics and attitudes to suicide including barriers to communication

Recognise who is at risk from suicide and potential signs

Examine current suicide models and pathway

Introduce basic skills and suicide response pathway and techniques in responding

To practice conversations on voice/chat channels that recognises invitations to talk about suicide

To develop/implement policies relating to callers at risk of suicide


Course Options

Full Day: 6 hours

Our most comprehensive programme (CPD Accredited) with significantly more content, discussion and practical exercises. We recommend this option if possible.

Half Day: 3 hours

A condensed overview of core concepts. Ideal for those with limited time / funding who still want to equip their teams with key skills or as a refresher.


Training Types

  • Full day course only
  • Available virtually
  • These courses are an opportunity to learn alongside other organisations.
  • Up to 4 delegates from 1 organisation on each course
  • Course capacity: 16 delegates

  • Full day and Half Day options available
  • Available virtually and in-person
  • These courses are an opportunity for your team to learn together
  • Training materials and learning content can be tailored to meet the specific needs of your organisation
  • Courses suitable for between 6 and 16 delegates

We're exploring the option of running the half day course as an open session. Please register your interest below.


Open Training Dates

3 June 2026

Type: Full day (10.00 – 16.00)
Channel: Virtual - Zoom
Places Available

10 September 2026

World Suicide Prevention Day
Type: Full day (10.00 – 16.00)
Places Available

Quality Approved (Full Day Course)

CPD
CPD Accredited Training

Upon completion of the full day course you'll receive a CPD certificate and accrue 6 CPD hours.

ncps
NCPS Quality Checked

The full day course has Quality Checked training recognition with the National Counselling and Psychotherapy Society (NCPS).

testimonial
Testimonials

Don't just take our word for it. See what our delegates say...

This course alone is not a route to the Accredited Register, nor does it equip a participant to refer to themselves as a qualified counsellor or as a ‘specialist’ in this area of work unless they have obtained relevant qualifications and experience to do so.

Training Testimonials