Elevate your helpline expertise with advanced skills training
For professionals ready to deepen their expertise in helpline services, our Experienced Skills Package offers comprehensive training that combines Level 2 Developing Helpline Skills and Level 3 Advanced Helpline Skills courses.
This package is designed for those who have completed basic training and are looking to refine their skills in managing complex and sensitive calls.
Level 2: Developing Helpline Skills
Building on the foundational skills acquired at Level 1, the Level 2 course focuses on more advanced aspects of helpline work. This stage is crucial for understanding and managing challenging calls. You will develop advanced skills in empathic listening and learn how to engage with callers while maintaining professional boundaries.
Level 3: Advanced Helpline Skills
Designed for experienced professionals, the Level 3 course delves deeper into the complexities of helpline interactions. This skills-based course will enhance your ability to manage emotional, angry, and repeat callers with confidence and professionalism. You will also receive essential training in responding to suicidal callers and safeguarding, equipping you with the knowledge to handle these critical situations with care and competence.
Both courses in the Experienced Skills Package are CPD accredited.
Open Training
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
In-house Training
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates
Upcoming open training
Dates are flexible and do not need to be completed in the same month. When booking, please select the dates that are best for you.
| Packages | Member Fee (+VAT) | Non-Member Fee (+VAT) |
| Complete Skills Package (in-house virtual) | £3,204 | £5,346 |
| Complete Skills Package (in-house in-person) | £3,561 | £5,940 |
| Complete Skills Package (open) | £291 | £488 |
| All other Skills Packages (in-house virtual) | £2,136 | £3,564 |
| All other Skills Packages (in-house in-person) | £2,374 | £3,960 |
| All other Skills Packages (open) | £194 | £325 |
Terms and Conditions: Package offers cannot be used with any other promotional offer or reward. The booking must be for the same person on all courses. All courses must be booked at the same time.