If your volunteers are the voice of your service, the first point of contact for people reaching out for help, then how you recruit, train and retain them matters enormously.
This course is designed for managers, coordinators and team leaders working in helpline and frontline phone support environments. You'll explore why people volunteer and what keeps them committed, before working through every stage of the volunteer journey: funding, recruitment, training, monitoring, recognition, retention and retirement. We also examine the risks involved in delivering volunteer programmes and how to manage them effectively.
By the end of the course, you'll have a clear, practical approach to managing volunteers.
20% off 19 May 2026
Receive 20% off delegate places on our open training on 19 May 2026 when you book between 13 and 17 April 2026.
Terms and Conditions: The 20% discount applies to bookings made between 13 and 17 April 2026 for the 19 May open Volunteer Management training date. This offer cannot be used in conjunction with any other promotional offer or reward. The offer is available to both members and non-members. A maximum of four delegates from any one organisation may attend.
Learning Objectives
Gain insights into what is involved in managing volunteers
Consider support needs and costs of a volunteer project
Identify approaches for recruiting volunteers
Identify approaches for training volunteers
Identify key principles in monitoring a volunteer programme
Practise challenging conversations in a safe environment
Explore why volunteers stay and how to maximise retention
Consider how to successfully end a volunteer project
Compile or add to a risk register for a volunteer project
CPD Accredited Training
Receive a CPD certificate upon completion and accrue 6 CPD hours.
Upcoming Training
Our Volunteer Management Training is available as a full day course. Book onto one of our virtual open courses, or enquire about in-house training for your team.
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates